Regional Business Director

• Jul 2022 - Present

Regional Development Manager

• Jul 2017 - Jul 2022

Operations Manager

• May 2015 - May 2016

• Responsible for achieving the financial performance and revenue growth strategy for the office • Identifying staff and developing talent/performance • Effectively implement best operational practices • Managing expenses to achieve monthly budget/goal, by managing the P&L report • Creating an environment that promotes and practices policy and procedures daily • Delivering a perfect patient experience to all patients • Responsible for achieving the financial performance and revenue growth strategy for the office • Identifying staff and developing talent/performance • Effectively implement best operational practices • Managing expenses to achieve monthly budget/goal, by managing the P&L report • Creating an environment that promotes and practices policy and procedures daily • Delivering a perfect patient experience to all patients

Patient Education Consultant

• Jul 2013 - Dec 2014

• Business to consumer sales approach in regards to educating patients about dental implants, through the consultation that is booked at the corporate call center • Help people remove self imposed limitations through addressing their oral health and emotional needs • Accountable for maintaining company average close percent of 22% or higher on a month to month basis. By getting the patient started with the treatment and converting consultation • Responsible for patient’s monthly collections of 85% or higher starting treatment for that existing month; by collecting in full. Average sale $25,000 • Continue follow up with potential patients to move forward with treatment in the future to increase sales Show less

Sales Management

• Mar 2009 - Dec 2012

Responsible for center operations- schedules, overseeing client appointments (on time) and schedule accordingly, supply orders done in timely manner • Insuring excellent customer service, and handling any customer issues with unhappy clients • Managing payroll hours with all employees • Training and developing new and existing employees with policy and procedures to ensure job performance. • Interviewing and hiring new employees and human resource issues with employees, conducting quarterly and annually reviews with staff • Taking lead calls and web leads from potential new clients, and booking appointments for consultations • Working together with medical director with proper maintenance of the lasers • Responsible for conducting consultations on all services with new and existing clients • Responsible for making follow up calls with clients, as well as bringing in up-sales with existing clients • Making and exceeding monthly goals for the center through teamwork with consultants and technician • Maintaining sales performance by increasing center revenue through consultations• Created training manual for all new consultants for sales process and treatments offered Show less

Account Representative

• May 2008 - Feb 2009

• Contact business owners, to present and sell all yellow pages products and services including print directories, internet, websites, and search engines marketing solutions • Sell actively to retain or increased protected account base made up advertisers and non advertisers • Research and prepares an advertising program for each account, follow up with each advertiser to insure quality customer service • Recommends and sells advertising programs to retain or increase present advertiser accounts and also sells advertising to new customers by using appropriate sales tools and techniques in a consultative approach Show less