Experience

National Response Centre (NRC)

• Australia
• Oil and Gas
• 1 - 100 Employee

• Service Delivery Manager

  • Mar 2015 - Present

  The National Response Centre (NRC) services a cross-section of industries, providing call handling, scheduling and dispatch functions as well as health and safety monitoring response services around Australia. Owned by Origin Energy, the NRC has an long and well established history within energy. The Service Delivery Manager role is responsible for the qualitative delivery of centre services from service process design through to the mobilisation of new services for new and existing clients. The position works closely with business development to build customer solutions, and operations to assure deliverables are being met. The role leads the quality assurance and learning and development teams and programs, change, the on-going maintenance of the business’ Integrated management System, and the respective standards accreditation. As such, best practice, business continuous improvement and the consistent delivery of innovative and quality services are focuses of the role. The role also leads the NRC dedicated Land Transport (IVMS) team focused on improving safety outcomes of in-field workers, and the NRC Scheduling Team providing scheduling and planning support services. Having worked in energy in a variety or roles with a cross section of energy products through broad industry changes, my experience offers lateral perspective and value. Show less

• Business Support Leader

  • Mar 2008 - 2015

  The Business Support Leader key responsibilities: - The administrative establishment of customer services, development of on-boarding plans. - Review and plan response to improvement initiatives of operational activities and processes. - To deliver learning and development activities which includes the coordination and ongoing delivery of NRC skills based learning and on-going maintenance and development of skill set work instructions. - To deliver administrative and reporting support. - To deliver continual support to NRC clients and be an available point of contact. Show less



Blue International Pty Ltd

• Australia
• Education Administration Programs

• Lead Compliance Officer

  • 2004 - 2007

  Key responsibilities: - Designing implementing and monitoring processes. - Monitor and regulate compliance obligations. - Oversee the certification programs. - Remediate audit non compliance findings. - Define and maintain compliance systems and records. - Providing guidance, advice, and training. - Coordinating efforts related to audits and reviews, Key responsibilities: - Designing implementing and monitoring processes. - Monitor and regulate compliance obligations. - Oversee the certification programs. - Remediate audit non compliance findings. - Define and maintain compliance systems and records. - Providing guidance, advice, and training. - Coordinating efforts related to audits and reviews,



Origin Energy

• Australia
• Utilities
• 700 & Above Employee

• Response Coordinator

  • 2000 - 2004

  Key responsibilities: - Workforce planning. - Team leading and development. - Process development. - Training facilitation. - Internal stakeholder management. - Centre SLA adherence and achievement. - Recruitment. Key responsibilities: - Workforce planning. - Team leading and development. - Process development. - Training facilitation. - Internal stakeholder management. - Centre SLA adherence and achievement. - Recruitment.