Experience

Exodus Adventure Travels Ltd

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Aviation Executive

  • Jan 2022 - Present



JETSET FLIGHTS LIMITED

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Aftersales/Operations

  • Nov 2021 - Dec 2021



Exodus Adventure Travels Ltd

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Senior Aviation Executive

  • Mar 2011 - Oct 2020

  Provided support to all departments for flights and fares related. Assisted with the day-to-day running of the department. Monitored flight data on Amadeus, handled all schedule changes using clear, concise communication to the Product and Customer Operations teams. Collaborated with the Covid-19 Repatriation Team, sourcing alternative flights for impacted clients at a critical time. Managed the Allocation and Group reservations, including the creation of the bookings and name-releasing. Maintained flight itinerary data in Softrip end-to-send system. Quality-checked flight reservations prior to ticketing. Helped maintain good relationships with key airlines and stakeholders. Investigated flight complaints, booking errors, and missed ticket deadlines and reported the findings to the relevant department. Led ongoing improvement Amadeus CRS training seminars for the Sales and Customer Operations Teams. Responsible Tourism & Employee Representative for the Aviation Team. UAT/Regression tester. Show less



Stella Travel Services UK

• London, England, United Kingdom

• Fares Support Agent

  • Sep 2009 - Mar 2011

  Responded to requests/queries relating to airfares/policies from reservation and ticketing staff. Suggested solutions and alternative routings or when required contacted the airline Account Manager for help. Quality controlled multi-stop net fare and around the world published fare bookings to prevent any errors and reduce any loss to the company. Managed and prioritised fare distribution to all STS brands. Responsible for the management of fare increases, crises and strikes by providing all the information to the relevant Teams/Departments. Excellent knowledge and experience of net/published and distribution systems including CAT35. Show less



Wexas Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Final position held - Customer Relations Executive

  • Feb 2005 - May 2009

  May 2006 – May 2009 Customer Relations Executive Investigated all post-travel complaints for the leisure and corporate teams promptly within the deadlines specified by the company directives and ABTA Code of Conduct. February 2005 – May 2006 Senior Groups Consultant Processed groups of 10 people or more for schools, universities/GAP year, charities, incentive groups, sports teams, choirs/orchestras and family events. May 2006 – May 2009 Customer Relations Executive Investigated all post-travel complaints for the leisure and corporate teams promptly within the deadlines specified by the company directives and ABTA Code of Conduct. February 2005 – May 2006 Senior Groups Consultant Processed groups of 10 people or more for schools, universities/GAP year, charities, incentive groups, sports teams, choirs/orchestras and family events.



Travel 2

• Travel Arrangements
• 100 - 200 Employee

• Final position held: Groups Reservations

  • Feb 1999 - Oct 2004

  Senior Group Sales Consultant (Groups Department) 2003-2004 Processed group bookings for both air and ground products daily by telephone, email and fax within time constraints. A key member of a team who was responsible for British Airways group sales within the UK. Senior Tailor-made Tours Consultant (Tours Department) 2001-2003 Constructed in-depth tailor-made itineraries to suit specific client requirements, including flights plus ground arrangements, fly-drives, escorted, and private touring. Reservations Consultant – 1999 to 2001 Worked within a busy reservations department making flight and hotel only bookings by actioning quotes by telephone and fax. Show less



Carlson Worldchoice (formerly A T Mays Travel)

• Daventry, England, United Kingdom

• Final position held - Branch Manager, Daventry branch

  • Oct 1987 - Feb 1999

  Managed a team of 5, including foreign exchange and a trainee travel consultant. Managed a team of 5, including foreign exchange and a trainee travel consultant.