Experience

Plymouth Pavilions

• United Kingdom
• Entertainment
• 1 - 100 Employee

• Senior Visitor Services Assistant

  • Jan 2023 - Present

  Within my supervisory role as a Senior Visitors Services Assistant at the Plymouth Pavilions, my role is heavily focussed on leading a team of Visitor Services Assistants to deliver a high level of customer service to all that attend our venue. My role is primarily food and beverage based within our on-site cafe. However, I could be positioned in any area of the business. With the role comes a higher level of responsibility to best meet the needs of the customer, whilst also adhering to the requirements set by the act or tour crew. Tasks include mentoring colleagues, people management, staff training, customer service, food hygiene, sales, cash handling, stock management & replenishment, health & safety, stewarding, and liaising with management on the aforementioned tasks. Show less

• Visitors Services Assistant

  • Jan 2015 - Present

  Plymouth Pavilions is the leading entertainment arena in the SW of England. As a VSA my role is predominantly customer service but in various aspects of arena working - scanning tickets on main doors, arena supervising, bar, cafe and cloakroom.


UK Civil Service
• United Kingdom
• Government Administration
• 700 & Above Employee
• Civil Servant

  • Nov 2020 - Present


Basketball England

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Basketball Table Official

  • Sep 2018 - Present

  Level two, FIBA qualified Basketball England table official responsible for officiating both regional and NBL junior games as well as Plymouth & District local league and BUCS games Level two, FIBA qualified Basketball England table official responsible for officiating both regional and NBL junior games as well as Plymouth & District local league and BUCS games



Plymouth Marjon University

• United Kingdom
• Higher Education
• 100 - 200 Employee

• Campus Services Administrator

  • Jul 2013 - Sep 2020

  Level three qualified business administration administrator. General office duties through competent use of Microsoft software packages, green & active travel, health & safety, mail & deliveries, customer service, student accommodation, and business travel

• Administrator

  • Feb 2012 - Jul 2013

  General office duties, processing of JSA claimants IT training course applications, BUCS officer, transport bookings, liaising with university sport captains and teams



Stoke Damerel Primary School

• Teaching Assistant

  • Sep 2009 - Feb 2012

  Supporting the class teacher to deliver the provision of primary level education to children aged five to eleven. One to one support for a child with additional needs. Learning through play. Safeguarding and wellbeing Supporting the class teacher to deliver the provision of primary level education to children aged five to eleven. One to one support for a child with additional needs. Learning through play. Safeguarding and wellbeing



TOPSHOP TOPMAN

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Advisor

  • Dec 2001 - Sep 2009

  Retail sales, cash handling, visual merchandising, customer service, security Retail sales, cash handling, visual merchandising, customer service, security



Select Retail PLC

• Retail Supervisor

  • May 2000 - Dec 2001

  Key holding retail supervisor deputising for store manager, supervising staff, customer service, sales, cash handling, visual merchandising, security, processing deliveries, stock management, security Key holding retail supervisor deputising for store manager, supervising staff, customer service, sales, cash handling, visual merchandising, security, processing deliveries, stock management, security