Experience

IAAR

• Mexico
• Professional Training and Coaching
• 1 - 100 Employee

• Director - Communications Commitee

  • Apr 2022 - Present

  Manage communications committee of industry trade association on a volunteer basis. Oversee website and social media communications in accordance with IAAR Communications Policy. Manage communications committee of industry trade association on a volunteer basis. Oversee website and social media communications in accordance with IAAR Communications Policy.



DQS

• Spain
• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President - Business Development

  • Jan 2016 - Present

  Executive oversight of market growth strategy, alignment of certification service offerings with customer and stakeholder needs, and enhanced customer relations. Executive leadership of Sales and Marketing, Customer Relations and Program Management within the US and Canada region. Lead objectives to incorporate changing stakeholder interests into service provision across all sectors placing external focus at the forefront.

• Vice President - Operations

  • Jun 2008 - Dec 2015

  Executive oversight of US and Canada Audit and Certification DeliveryOversight of certification service delivery processes including planning, performance and closure of audits. Ensure competency and professionalism of auditors is at the highest levels, achieving exceptional customer satisfaction with auditors over a sustainable period. Service offerings include ISO 9001, ISO 14001, OHSAS 18001, ISO/TS16949, AS9100, TL9000, ISO 13485, ISO 27001, ISO 20000-1, BRC Food, BRC Packaging, FSSC, SQF and ESD S20.20. Show less



Underwriters Laboratories

• Canada

• Global Operations Manager, Management Systems Solutions

  • Apr 2006 - May 2008

  Established common processes, procedures and key performance indicators across all offices through a matrix management structure. Monitored operational KPI achievement, management review and internal audit results. Worked with regional management in regard to sharing of best practices and implementation of improvement action plans in offices that were underachieving. • Improved advanced audit planning times across the organization resulting in increased customer satisfaction. • Streamlined documentation to address process inputs, outputs and requirements while removing work method details to allow for scalability in regional offices. Show less

• Customer Advocate

  • 2005 - 2006

  Managed the customer experience in the industrial sector through partnering with Key Account management, Customer Service and Engineering. Developed and delivered customer advocacy training for customer service teams. Established customer issue resolution process. Liaison with industry trade groups in the industrial sector.

• Interim General Manager - Quality Registration Services

  • 2004 - 2005

  Directed the US and Canada operations for service and delivery of management systems certification services including ISO 9001, ISO 14001, TS16949, AS9100, TL9000, and ISO 13485.

• Technical Operations Leader

  • 2001 - 2004

  Leadership of management systems certification and accreditation activities including technical review of audit reports, certification decision, corrective action, internal audits, document development, approval and control, and auditor and staff competency management. Ensured continued conformance with accreditation requirements of ISO Guides 62, 66 and ISO 17021. Successfully represented UL during multiple accreditation audits.

• Regional Operations Leader

  • 1996 - 2001

  Assisted Department Manager in managing ISO-9000/ QS-9000/ ISO-14000 and related audit delivery. Selection, training, and direction of regional managers. Financial planning, expense control, and analysis. Developed/ revised auditing procedures and technical bulletins. Led audits and qualified auditors for ISO-9001, QS-9000, and UL Client Interactive Programs. Analyzed market and workload to plan audit staffing needs and coordinate recruiting strategies with HR. Developed and implemented subcontract auditor process. Identified audit staff training needs and coordinated training material development. Managed audit delivery activities in 3 US regions including managing performance, qualification, and scheduling of field based auditors, ensuring customer satisfaction, and controlling regional expenses. Interim QRS Region Leader for Europe in 2001 on short-term assignment based in the United Kingdom. Assisted with Latin America QRS management in 1999. Provided audit and customer service guidance to Country Leaders in Mexico, Argentina, and Brazil. Led operational changes resulting in improved customer response time, efficiencies and financial management. Show less

• Engineering Group Leader

  • 1987 - 1996

  Assisted in managing audit delivery services in the Southeast US. Selected, trained, and managed auditors. Reviewed audit reports. Coordinated development of SOP's for all QRS processes. Established customer service operation including processes, project management tools, performance standards, training program and work instructions. Directed Southeast Technical Sales team prior to UL having a dedicated Sales organization and exceeded all sales objectives on an ongoing basis. Led audits and qualified auditors for the ISO-9000, QS-9000, and UL Client Interactive Programs. Show less

• Engineering Team Leader/ Field Engineer

  • 1986 - 1992

  Supervised field report analysis team which investigated reports of injury, failure, or nonconformance of products bearing UL Mark. Project assignment, technical guidance, and review to assure effective corrective action. Led process improvements, significantly reducing cycle time. Supervised team who analyzed and worked with customers to resolve product inspection nonconformities. Provided technical guidance to UL Field Representatives for Wire and Cable, Heating, Air Conditioning, Refrigeration, and Fire Protection products. Provided operational oversight to the UL Inspection Centers in Florida and Baltimore, MD. Show less



R. J. Reynolds Tobacco International, Inc.

• Engineering Co-op Student

  • 1982 - 1986

  Worked alternating semesters under the guidance of Professional Engineers in Electrical Design, Project Management, Energy and Resource Management, and Network Support. Worked alternating semesters under the guidance of Professional Engineers in Electrical Design, Project Management, Energy and Resource Management, and Network Support.