Lisa Bowling (Brookes) Assoc CIPD MLIBF
Adviser at SBL Financial- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Kimberley Thomas, BA (Hons), Assoc CIPD.
Lisa has been incredibly supportive to me over the past year with her fantastic HR knowledge. Being in the HR industry myself, Lisa has been on hand to assist me with client queries, that aren't necessarily my area of expertise. Lisa has a wealth of HR knowledge and experience, and she has often supported me, so that I can support my clients.
Marilyn Stapleton
if you are looking for a committed colleague who will give 120% then Lisa is the one. a hard worker with the strong desire to fulfill her promises and always following up to ensure you are OK, she is a person who will give you her full attention at your time in need. always obliging, always willing to go the extra mile, always supportive to her team and always scouting for your potential to raise to the next challenge. she will never do anything to put you at risk and with working in pharmacy understood never to question our ethics and worked with flexibility in our complicated ways of working. a kind and caring individual who i enjoyed being with.
Charlotte Sealey
I was lucky enough to work with Lisa at Lloyds Pharmacy where she was my Area Manager for a number of years. Lisa is a genuine people person, continually investing in the development of those around her; something she has a real talent for. She's one of the most supportive managers I've ever worked with. Lisa's positivity and calm nature is infectious; she has the ability to engage people in a way that makes you want to do better. She's honest and open and as a result incredibly easy to talk to, both on a personal and professional level.
Kimberley Thomas, BA (Hons), Assoc CIPD.
Lisa has been incredibly supportive to me over the past year with her fantastic HR knowledge. Being in the HR industry myself, Lisa has been on hand to assist me with client queries, that aren't necessarily my area of expertise. Lisa has a wealth of HR knowledge and experience, and she has often supported me, so that I can support my clients.
Marilyn Stapleton
if you are looking for a committed colleague who will give 120% then Lisa is the one. a hard worker with the strong desire to fulfill her promises and always following up to ensure you are OK, she is a person who will give you her full attention at your time in need. always obliging, always willing to go the extra mile, always supportive to her team and always scouting for your potential to raise to the next challenge. she will never do anything to put you at risk and with working in pharmacy understood never to question our ethics and worked with flexibility in our complicated ways of working. a kind and caring individual who i enjoyed being with.
Charlotte Sealey
I was lucky enough to work with Lisa at Lloyds Pharmacy where she was my Area Manager for a number of years. Lisa is a genuine people person, continually investing in the development of those around her; something she has a real talent for. She's one of the most supportive managers I've ever worked with. Lisa's positivity and calm nature is infectious; she has the ability to engage people in a way that makes you want to do better. She's honest and open and as a result incredibly easy to talk to, both on a personal and professional level.
Kimberley Thomas, BA (Hons), Assoc CIPD.
Lisa has been incredibly supportive to me over the past year with her fantastic HR knowledge. Being in the HR industry myself, Lisa has been on hand to assist me with client queries, that aren't necessarily my area of expertise. Lisa has a wealth of HR knowledge and experience, and she has often supported me, so that I can support my clients.
Marilyn Stapleton
if you are looking for a committed colleague who will give 120% then Lisa is the one. a hard worker with the strong desire to fulfill her promises and always following up to ensure you are OK, she is a person who will give you her full attention at your time in need. always obliging, always willing to go the extra mile, always supportive to her team and always scouting for your potential to raise to the next challenge. she will never do anything to put you at risk and with working in pharmacy understood never to question our ethics and worked with flexibility in our complicated ways of working. a kind and caring individual who i enjoyed being with.
Charlotte Sealey
I was lucky enough to work with Lisa at Lloyds Pharmacy where she was my Area Manager for a number of years. Lisa is a genuine people person, continually investing in the development of those around her; something she has a real talent for. She's one of the most supportive managers I've ever worked with. Lisa's positivity and calm nature is infectious; she has the ability to engage people in a way that makes you want to do better. She's honest and open and as a result incredibly easy to talk to, both on a personal and professional level.
Kimberley Thomas, BA (Hons), Assoc CIPD.
Lisa has been incredibly supportive to me over the past year with her fantastic HR knowledge. Being in the HR industry myself, Lisa has been on hand to assist me with client queries, that aren't necessarily my area of expertise. Lisa has a wealth of HR knowledge and experience, and she has often supported me, so that I can support my clients.
Marilyn Stapleton
if you are looking for a committed colleague who will give 120% then Lisa is the one. a hard worker with the strong desire to fulfill her promises and always following up to ensure you are OK, she is a person who will give you her full attention at your time in need. always obliging, always willing to go the extra mile, always supportive to her team and always scouting for your potential to raise to the next challenge. she will never do anything to put you at risk and with working in pharmacy understood never to question our ethics and worked with flexibility in our complicated ways of working. a kind and caring individual who i enjoyed being with.
Charlotte Sealey
I was lucky enough to work with Lisa at Lloyds Pharmacy where she was my Area Manager for a number of years. Lisa is a genuine people person, continually investing in the development of those around her; something she has a real talent for. She's one of the most supportive managers I've ever worked with. Lisa's positivity and calm nature is infectious; she has the ability to engage people in a way that makes you want to do better. She's honest and open and as a result incredibly easy to talk to, both on a personal and professional level.
Credentials
-
Level 5 Diploma in Human Resources Management
CIPD QualificationsJun, 2021- Sep, 2024
Experience
-
SBL Financial
-
United Kingdom
-
Financial Services
-
1 - 100 Employee
-
Adviser
-
Apr 2021 - Present
Accountable for operational and people support for sbl head office in Hampshire. Adviser covering Buy to let, Bridging, Commercial, General insurance and Protection. Accountable for operational and people support for sbl head office in Hampshire. Adviser covering Buy to let, Bridging, Commercial, General insurance and Protection.
-
-
-
Pink Phoenix HR and Coaching LTD
-
United Kingdom
-
Human Resources Services
-
Director / Consultant
-
Aug 2020 - Present
Pink Phoenix HR & Coaching offers a HR consulting service to small businesses, specialising in helping business owners with everything employment related from onboarding for the first time to managing poor performance issues. I support them with their HR challenges in a pragmatic and experience based way, with over 30 years’ experience of leading and developing teams. I founded Pink phoenix following 30 years working in large corporate companies, and wanted to follow my passion for people, by working with small business owners and sharing my knowledge and experience. My vision is to help businesses create positive and productive business environments through engaging, uplifting and pragmatic HR support.It is founded on the following values:Aspire - Helping clients achieve their dreams & goals with the right actions, direction, & resources.Develop - Preparing your business for future growth by training & developing you and your teams for operational excellence.Blossom - Helping businesses and teams to blossom in to the very best version of themselves.Effective - Reliable & commercial advice that delivers the required outcome for our clients.Genuine - Honesty, integrity & transparency will always be our main goal, earning your lasting trust.Innovate - Creating positive & transformational solutions that make life easier for our clients.I provide small businesses with affordable and accessible HR support and advice when they need it. This may be on an adhoc or retainer basis. I work with businesses who are looking to recruit their first employee, or are in a period of growth. I provide hands on support and advice, guiding businesses through the process of employing staff, keeping them legally compliant, and providing pragmatic, experience led support with employee relations issues.Every day is different and brings with it new opportunities to help businesses, from managing disciplinary issues, to providing the right foundations to new employee's.
-
-
-
Lloydspharmacy
-
United Kingdom
-
Pharmaceutical Manufacturing
-
700 & Above Employee
-
Area Manager
-
Feb 2014 - Apr 2019
I was accountable for all operational standards & compliance to maximise sales, control costs & deliver profit across the area for 41 stores across Hampshire. I had responsibility for strategic business and people planning for the area, along with effectively dealing with any HR or ER cases that occurred within the area.Pharmacy is a very complex business as there are lots of regulations and standard operating practices to ensure that the health and well-being of its customers are protected, but provided me with some great learning experiences of a regulated business.The best part of my role involved the succession planning for the Area. Identifying those individuals that had potential and helping them to realise and develop this potential. Growing your own inhouse talent is the best thing you can do for your business, and there were plenty of opportunities to do this at Lloyds, as you gain loyalty and commitment from your team, which improves employee retention.I am so proud to have played a part in developing sales advisers in to managers, and managers in to Area managers, plus many more area support roles. I did this by empowering & motivating my people by understanding what drives them, and providing development opportunities to stretch them. I helped them to realise their potential.As well as internal talent there was also a need to bring in external talent to fill any skill gaps that the Area had. This involved me navigating the recruitment process and finding new ways to attract and retain that talent.As a senior leader there are times when you have to deal with performance or conduct related issues. I have lots of hands on experience dealing with complex HR issues, formal investigations, disciplinaries, grievances, appeals, and redundancies to name a few.
-
-
-
-
International Operations Manager
-
Apr 2007 - Jul 2013
During my time in International I was responsible for managing 7 franchise partners, across 12 countries, and 120 stores with a combined annual turnover of £150M. I was responsible for everything from the planning stages up to the actual store openings, and then working alongside franchise teams to coach and influence their sales growth and develop country specific growth plans.My role required me to adapt my style and approach depending on which country I was working with, as every culture was different and required different ways of influencing people. Some countries were well established and had strong teams, who needed my influence and guidance at a higher level, while other franchise teams were just starting out and opening their first stores, so it was very hands on, where I had to train the teams on everything from store merchandising to customer service skills. I worked with the senior franchise teams to advise and assist them with recruiting staff and processes that they could put in place to assist with HR issues, and managing performance.• Personally undertook the planning and opening of the first stores in Albania, Armenia, Germany, Kazakhstan, Serbia and Slovenia which increased market share for the business. This involved coaching and training new staff, who didn't speak English (which was a challenge in itself) on everything they needed to know about working in a retail store. • Initiated country level tailored training programmes, to enhance store level performance and instil a best practice commercial approach.• Developed a management training program for store managers in the Ukraine that resulted in 2 store managers being promoted to area manager.• Advised and coached franchisee’s on how to deal with complex employee issuesI loved the fact that one week I could be in Moscow with a well established team, and another week I could be in Kazakhstan working alongside a brand new team.
-
-
Store manager roles and various other job roles
-
Jun 1988 - Mar 2007
I started my career on the YTS scheme and rose through the ranks to store manager. I spent nearly 10 years working in our flag ship store in Birmingham which was a 2 floor trading, 3 million turnover store. During this time I spent a lot of my time training and developing store and management teams, and dealing with lots of employee relations issues.Disciplinaries, Grievances, Dismissals & Appeals.I have experience of dealing with many types of investigations, disciplinaries, dismissals & appeals, from suspected theft, poor performance, sexual harassment, capability to do the job, fraudulent practices at work plus many more. Every case is different but the legal processes that should be followed are all the same. You name it, I have had to deal with it. I was the go to person on the Area to action these procedures, and trained, supported and mentored other managers on how to deal with situations that came up in their own stores.RecruitmentI was the Area lead for recruiting leadership roles, where I interviewed candidates, provided feedback to them, and inducted and trained successful candidates to the business. I used varied recruitment methods including standard interviews, and organised and ran the assessment centres in order to find the right candidates.TrainingI was the training lead for the Area and was responsible for training new managers to the business, or new candidates in senior leadership roles. I ran monthly workshops for supervisors on the area, to develop their management skills, so that there was a clear succession pathway to more senior management roles.Managing sickness and improving staff retentionI had to manage complex situations including a staff member that had alcohol issues, someone that was being bullied, a sickness case where someone was not capable of doing their job due to a decline in their health condition. Staff retention was a real issue, where I had to come up with solutions to retain staff.
-
-
Education
-
2020 - 2021
CIPD Qualifications
HR Diploma level 5, Human Resources -
2020 - 2020
Centre of excellence
Diploma, Human Resources Management/Personnel Administration, General -
2020 - 2020
Centre of excellence
Diploma, NLP Practitioner -
2001 - 2001
Newcastle college
Diploma, Performance coaching -
1983 - 1988
Pelsall community school
-
-
Walsall College
Interior Design and Soft Furnishings, City and Guilds
Community
