Experience

Alarm Connections

• United States
• Financial Services
• 1 - 100 Employee

• Technical Specialist

  • Oct 2016 - Present



Colonial Produce ,LLC.

• 6700 Essington Ave pHILADELPHIA. PA 19153

• Administrative Assistant

  • Sep 2014 - Oct 2016

  Greet incoming visitors and notify appropriate individuals of their arrival. General administrative duties as required by anyone in the office. Copying and filing as needed Create & modify Word processing as needed Greet incoming visitors and notify appropriate individuals of their arrival. General administrative duties as required by anyone in the office. Copying and filing as needed Create & modify Word processing as needed



ALERT 360

• United States
• Consumer Services
• 200 - 300 Employee

• Service Repersative

  • 2010 - 2014

  Receive inbound calls from customer's requesting technical support or repair service on their alarm system. Assist customer in troubleshooting over the phone. Set up field service ticket if appropriate (schedule or forward to local provider for scheduling). Identify parts needed to perform repairs and order accordingly. Phone support with Alarm Dealers and company personnel. Quotes and Sales to both new and existing customers for upgrades and add-ons to systems. Perform Customer Service functions including collecting balances, resolving customer concerns and credits as appropriate. Outbound calling to customers to follow-up on various service issues. Communicate with service providers regarding status of service request. Show less



C.Sharkey Enterprises

• Collingdale Pa.

• Service Dispatcher

  • Apr 2001 - Nov 2009

  Provided quality customer service and estimates over the phone telephone in response to customer inquires. Generate Service orders and Dispatch technicians for efficient care. End-end case management to insure timely response and customer satisfaction. Provided quality customer service and estimates over the phone telephone in response to customer inquires. Generate Service orders and Dispatch technicians for efficient care. End-end case management to insure timely response and customer satisfaction.



Universal Atlantic Systems

• United States
• Security and Investigations
• 1 - 100 Employee

• Service Coordinator

  • Apr 1986 - Sep 2000

  Service Management Service and Installation coordination Data Entry and Central Station operator Hired and managed sub contractors Utilized negotiating Skills Ability to adapt to different levels of customer service Service Management Service and Installation coordination Data Entry and Central Station operator Hired and managed sub contractors Utilized negotiating Skills Ability to adapt to different levels of customer service