Education Program Coordinator - Talent Development Support Services

• Mar 2021 - Present

In this tenure, I have the responsibility to manage a wide range of administrative tasks pertaining to educational programs to meet system and network training needs, standards, and processes. In addition, I design and document training programs in the Learning Management System (LMS) using standardized templates and forms. Below is my key achievement which I attained:  Lead facilitator of New Caregiver Orientation within 4 weeks of contract start in remote network of Washington. Show less

Certified Life Coach

• Mar 2017 - Present

HR/Recruiting Specialist

• Jun 2021 - Dec 2021

As an HR/recruiting specialist, I spearheaded the full cycle of the recruitment process, including the management of job posting and selection through ATS, behavioral and situational interviewing, onboarding, and supervision of badge security and creation systems (Aurora/ID Maker). Below is my key achievement which I attained:  Developed a recruitment communication policy that improved communication, collaboration, and the new employee orientation experience. As an HR/recruiting specialist, I spearheaded the full cycle of the recruitment process, including the management of job posting and selection through ATS, behavioral and situational interviewing, onboarding, and supervision of badge security and creation systems (Aurora/ID Maker). Below is my key achievement which I attained:  Developed a recruitment communication policy that improved communication, collaboration, and the new employee orientation experience.

Human Resources Assistant

• Mar 2021 - Jun 2021

At YMCA, I supported the HR department on various administrative functions, including project management and system enhancements. Below is my key achievement which I attained:  Designed and developed archiving systems consistent with all applicable regulations. At YMCA, I supported the HR department on various administrative functions, including project management and system enhancements. Below is my key achievement which I attained:  Designed and developed archiving systems consistent with all applicable regulations.

Commercial Claims Team Lead

• Jun 2019 - Feb 2021

During this period, I facilitated claims analysts with thought leadershipand process guidance, while supporting staff on company policies,procedures, and workflows to drive operational efficiency. Here, I alsooversaw and ensured claims production and quality in line with companystandards. I addressed and resolved claims adjudication issues promptly. Istreamlined recruitment process, including hiring, training, counseling, andevaluating team member performance. I built and maintained collaborativerelationships, as well as promoted change and innovation to attain sharedvision and goals.Below is my key achievement which I attained: Monitored and reduced claims inventory in critical networks by 15days. Show less

COB Representative II

• Jun 2018 - Jun 2019

As COB Representative II, I delivered exceptional customer service byprocessing Coordination of Benefits (COB) claims accurately according todefined state/federal regulations and current policies and procedures. Ialso reviewed and assessed the current status of COB information, as well ascollected and updated COB records. I provided backup claims processingassistance for other medical claims as needed.Below is my key achievement which I attained: Successfully met production criteria within 90 days. Show less

Instructional Designer, Team Lead

• Apr 2014 - Sep 2016

Project Director

• Oct 2010 - Feb 2014

Instructional Developer

• Jun 2008 - Oct 2010

Senior Instructional Developer

• Jun 2008 - Oct 2010