Experience

RNK Distributing

• United States
• Manufacturing
• 1 - 100 Employee

• Sales/ Data Entry

  • Nov 2017 - Present

  I enter information into computer databases for effective record keeping. Daily responsibilities include: Answering phone calls, entering orders for our customers whether the order comes in via phone fax or email. Organizing files and collecting data to be entered into the computer. I have developed an understanding of the products and memorize codes. Attention to detail. I also answer the telephone and provide the customer with exceptional Customer service. I assess the callers need and resolve their issues. I also recently worked on compiling lists of over 900 dealers updated applications. This additional job had me using my attention to detail, making sure they had all the items needed, logging the updated applications onto a spreadsheet. Also during my time here I was in charge of all purchasing of the office supply needs. ie: toner supplies, copy paper, everything to help the office run more efficiently. I am also over the Commercial accounts. With that job responsibilities, I approve applications based on set guidelines and qualifications. I work closely with the applicant though the approval process. I follow up with them if approval is granted to gather the additional information as needed. I use daily high degree of multitasking skills between Computer, Telephone, Paperwork, Scanning, and Faxing. Show less



Young Williams Child Support Services

• Knoxville, Tennessee

• Customer Service Representative

  • Jun 2017 - Nov 2017

  I respond to telephone inquiries, assesses situation, and provides accurate information to the customer. Provides information to customers in a courteous, polite and professional manner. Obtains assistance from the assigned Case Specialist or Supervisor as appropriate and in accordance with established policies and procedures. I help with requests for applications for child support services by establishing appointments, sending out application packets, and advising customers of information needed to facilitate services. Enters applications for service into automated computer system and assembles new child support files. Records in the automated and/or hard copy case file information related to the establishment and/or enforcement of a child support obligation. I insert correspondence into envelopes for mailing; meters and delivers outgoing mail daily. Provides administrative/clerical assistance to case specialists/supervisors as needed. I Initiate follow-up case status calls to customers as required. Maintain confidentiality and security of case information. I also perform other duties as may be assigned by management. Show less



General Dynamics Information Technology

• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Dec 2013 - Jun 2017

  I have 3+ years of inbound/outbound call center customer service. Last three years I've been dealing with Medicare beneficiaries to answer complex claims issues, questions about coverage, and other general questions. For the past year and a half I've worked in the written correspondence department of 1800-Medicare. While using scripted responses and other resources I composed letters in reply to questions and concerns. As well as contacting them over the phone per an outbound call using a business process. I also have experience with billing issues with a primary emphasis on Government programs, such as Medicare. Familiar with HIPAA regulations- this was used daily. Show less



Growing Kids Learning Center

• Elkhart, Indiana

• Preschool Teacher

  • Jun 2012 - Dec 2013

  I I provided a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Taught basic skills such as colors, shapes, numbers ands letter recognition, personal hygiene, and social skills. I I provided a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Taught basic skills such as colors, shapes, numbers ands letter recognition, personal hygiene, and social skills.



CSC

• United States
• Information Technology & Services
• 700 & Above Employee

• Customer Service Representative

  • Apr 2006 - Jul 2008

  Resolve customer complaints via phone. I was Responsible for maintaining a high level of professionalism with clients. Working to establish a positive rapport with every caller. Assisted with callers questions about immigration. Resolve customer complaints via phone. I was Responsible for maintaining a high level of professionalism with clients. Working to establish a positive rapport with every caller. Assisted with callers questions about immigration.



Crestwood Christian Childcare Center

• Lexington, Kentucky

• Lead Preschool Teacher

  • Oct 2004 - Mar 2006

  Planned both long- and short-range activities in accordance with curriculum objectives developmentally appropriate practices and program philosophy. Reported progress of children to parents in bi-annual reports and through parent-teacher conferences. Supervised two assistants in the classroom. Complete bi-annual assessment of children's development Keep accident reports and progress statements Planned both long- and short-range activities in accordance with curriculum objectives developmentally appropriate practices and program philosophy. Reported progress of children to parents in bi-annual reports and through parent-teacher conferences. Supervised two assistants in the classroom. Complete bi-annual assessment of children's development Keep accident reports and progress statements