Experience

Solidifi

• United States
• Information Services
• 100 - 200 Employee

• Operations Support Specialist

  • Jan 2021 - Present



Xome

• United States
• Real Estate
• 400 - 500 Employee

• Quality Assurance & Control Sr Associate

  • Sep 2018 - Jan 2021



StreetLinks Lender Solutions

• Quality Control Assistant Manager

  • Aug 2014 - Jan 2021



Assurant

• United States
• Insurance
• 700 & Above Employee

• Quality Control Coach

  • Jun 2013 - Jan 2014

  • Conduct one-on-one coaching sessions to facilitate individual associate growth.• Work with Performance Management to identify training needs for both ongoing classroom training and individual coaching sessions.• Work with QC Leaders to identify updates in departmental policies.• Work with other trainers to maintain consistency on all training.• Communicate all policy updates to University instructional designers.• Document all training sessions for a record of associate development and progress.• Provide written feedback to associate’s team lead and manager regarding any one-on-one training sessions• Spend time walking the floor daily to maintain a constant presence and to facilitate communication with the front-line associates.• Actively process tasks in the front-line departments in order to maintain a complete, first hand understanding of department protocol and associate responsibility. • Other duties as assigned. Show less

• QCA Team Lead

  • Feb 2012 - Jun 2013

  • Coach and mentor new hire and seasoned associates• Awarded Employee of the month• Manage the control center to direct labor and avoid bottlenecks.• Coordinate with department managers the progress and/or needs of new hires and seasoned associates.• Provide feedback and work in accord with the department manager and other team leads to continually improve the department.• Assist in reaching department goals and maintaining our designated Queues.• Review appraisal products with the objective to verify their compliancy with StreetLinks service terms, USPAP, Fannie Mae, Freddie Mac, FHA (if applicable), and Client Specific guidelines. • Communicate directly with appraisers to coordinate StreetLinks report revisions, client underwriting guidelines and completion deadlines. • Coordinate with department managers when “Processing Notes” information is identified to be outdated or incomplete. • Provide direct support for clients and appraisers as related to QC Department protocol, appraisal report inquiries and general industry guidelines. • Serve as a resource for industry and product knowledge for customers and the StreetLinks team.• Maintain personal production levels.• Evaluation of and participation in Performance Assessments. Show less

• Quality Control Underwriter

  • Oct 2011 - Feb 2012

  • Undergo training, periodic testing and continued education requirements specific to the appraisal industry to maintain employment in the department• Pre-underwrite appraisal products with the objective to verify their compliance to USPAP, Fannie Mae, Freddie Mac and client specific reporting guidelines. • Communicate directly with appraisers to coordinate appropriate report revisions underwriting guidelines and completion deadlines. • Audit transaction information for completeness and accuracy.• Coordinate with department managers when order information is identified to be out-dated or incomplete. • Provide telephone support for clients and appraisers as related to department protocol, appraisal report inquiries and general industry guidelines. Show less



Metro-West Appraisal Co., LLC

• United States
• Real Estate
• 1 - 100 Employee

• QC Reviewer/Assistant Office Manager, Tampa FL

  • Jul 1993 - Oct 2011