Lisa Altman-Hirsch
Director Process Solutions at Expedia Group Partnerships- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Jay Hart
Over a period of 17 years, I had several opportunities to work on special projects for supervisors, directors, and managers at Verizon Wireless. From the time I met Lisa, she was working in a managerial role and I instantly bonded with her based on her strong interpersonal relationship skills. She takes the time to listen to her support staff, and shows genuine concern, compassion and respect for those she works with. Several people can walk out of college with a 4.0 GPA because they were able to memorize important business concepts, however, if you cant relate to and manage your staff in a manner that elicits their respect and voluntary motivation, your going to have to battle to get that job. Lisa has a great ability to motivate her staff because she includes them in the decision making process because she values their input. Lisa is a manager that has a winning combination of hard and soft skills. Any employer would be fortunate to have her lead a team.
Lisa Nave
Under Lisa Altman-Hirsch's leadership, our department set benchmarks for excellence for all the Verizon Wireless Business Service Centers nationwide. I was very honored and proud to work for Ms. Altman-Hirsch.
Jay Hart
Over a period of 17 years, I had several opportunities to work on special projects for supervisors, directors, and managers at Verizon Wireless. From the time I met Lisa, she was working in a managerial role and I instantly bonded with her based on her strong interpersonal relationship skills. She takes the time to listen to her support staff, and shows genuine concern, compassion and respect for those she works with. Several people can walk out of college with a 4.0 GPA because they were able to memorize important business concepts, however, if you cant relate to and manage your staff in a manner that elicits their respect and voluntary motivation, your going to have to battle to get that job. Lisa has a great ability to motivate her staff because she includes them in the decision making process because she values their input. Lisa is a manager that has a winning combination of hard and soft skills. Any employer would be fortunate to have her lead a team.
Lisa Nave
Under Lisa Altman-Hirsch's leadership, our department set benchmarks for excellence for all the Verizon Wireless Business Service Centers nationwide. I was very honored and proud to work for Ms. Altman-Hirsch.
Jay Hart
Over a period of 17 years, I had several opportunities to work on special projects for supervisors, directors, and managers at Verizon Wireless. From the time I met Lisa, she was working in a managerial role and I instantly bonded with her based on her strong interpersonal relationship skills. She takes the time to listen to her support staff, and shows genuine concern, compassion and respect for those she works with. Several people can walk out of college with a 4.0 GPA because they were able to memorize important business concepts, however, if you cant relate to and manage your staff in a manner that elicits their respect and voluntary motivation, your going to have to battle to get that job. Lisa has a great ability to motivate her staff because she includes them in the decision making process because she values their input. Lisa is a manager that has a winning combination of hard and soft skills. Any employer would be fortunate to have her lead a team.
Lisa Nave
Under Lisa Altman-Hirsch's leadership, our department set benchmarks for excellence for all the Verizon Wireless Business Service Centers nationwide. I was very honored and proud to work for Ms. Altman-Hirsch.
Jay Hart
Over a period of 17 years, I had several opportunities to work on special projects for supervisors, directors, and managers at Verizon Wireless. From the time I met Lisa, she was working in a managerial role and I instantly bonded with her based on her strong interpersonal relationship skills. She takes the time to listen to her support staff, and shows genuine concern, compassion and respect for those she works with. Several people can walk out of college with a 4.0 GPA because they were able to memorize important business concepts, however, if you cant relate to and manage your staff in a manner that elicits their respect and voluntary motivation, your going to have to battle to get that job. Lisa has a great ability to motivate her staff because she includes them in the decision making process because she values their input. Lisa is a manager that has a winning combination of hard and soft skills. Any employer would be fortunate to have her lead a team.
Lisa Nave
Under Lisa Altman-Hirsch's leadership, our department set benchmarks for excellence for all the Verizon Wireless Business Service Centers nationwide. I was very honored and proud to work for Ms. Altman-Hirsch.
Credentials
-
Certificate of Counseling
- -
VZ Lean Six Sigma Black Belt
-
Experience
-
Expedia Group Partnerships
-
United States
-
Internet Publishing
-
1 - 100 Employee
-
Director Process Solutions
-
Oct 2022 - Present
Lead a team of Continuous Improvement practitioners to achieve business targets and drive tactical execution of initiatives focused on driving revenue, efficiency and customer experience. Coach and mentor team members on process improvement execution, project and program management and robust change management strategy for effective adoption. Define program roadmaps aligned with business strategy, balance business units' strategic direction with overall Organization's mission, resolve resource bottlenecks and gaps and balance cross organizational dependencies. Oversee programs end-to-end, strategically manage resources, assess and adjust work priorities and resource allocation ensuring appropriate stakeholder representation and engagement throughout. Ensure visibility into program status and ensure sponsors are engaged and informed, clearly articulating status, progress and impact, serving as a change agent with credibility and influence in the organization. Show less
-
-
-
Expedia Group
-
United States
-
Software Development
-
700 & Above Employee
-
Sr. Manager Process Solutions
-
Apr 2018 - Sep 2022
Sr. Manager Responsible for driving continuous improvement, lean, and project/program management for strategic business initiatives. Lead a team of Process Solution Managers focused on improving business processes, implementing projects that improve the efficiency of the work performed today and the design and execution of strategic initiatives for the future. Provide thought leadership for organization effectiveness, and tactically execute high profile projects focused on improving the Partner and Traveler ecosystem. Proven track record of developing high performing teams, training and coaching team members on the use of Lean Six Sigma tools, thorough change management strategies, journey mapping, design and effective project management . Show less
-
-
-
Verizon
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Business Transformation Manager, Process Engineering
-
Jan 2014 - Mar 2018
Verizon Lean Six Sigma Black Belt responsible for facilitating rigorous process improvements for the business through the use of the structured Lean Six Sigma methodology in order to create and sustain a corporate culture laser focused on optimizing Stakeholder value and delivering a premier Customer experience. Verizon Lean Six Sigma Black Belt responsible for facilitating rigorous process improvements for the business through the use of the structured Lean Six Sigma methodology in order to create and sustain a corporate culture laser focused on optimizing Stakeholder value and delivering a premier Customer experience.
-
-
-
-
Associate Director, Business & Government Customer Operations
-
Dec 2011 - Jan 2014
Responsible for strategic management of the Business & Government, Enterprise Account Management organization. Ensure BGCO processes & programs are in alignment with our Sales and Sales Operations teams. Responsible for strategic management of the Business & Government, Enterprise Account Management organization. Ensure BGCO processes & programs are in alignment with our Sales and Sales Operations teams.
-
-
-
VerizonWireless
-
United States
-
Retail
-
1 - 100 Employee
-
Associate Director, National Account Support Services
-
Jan 2009 - Dec 2011
Responsible for leading a team of Fulfillment Coordinators and Global Enterprise Advisors focused on lifecycle management and support of VZW's largest and most complex Business accounts.
-
-
Associate Director, Customer Service
-
Apr 2007 - Dec 2008
Responsible for managing over 100 Representatives in Consumer Customer Service and Technical Support. Oversaw the transition of new employees from training to the floor ensuring the application of new knowledge, skill and quality interactions.
-
-
Associate Director, Training
-
Jan 2000 - Mar 2007
Responsible for Sales, Technical Support, Business & Consumer Customer Service training. Responsible for leading a distributed team of developers trainers focused on the design, development and delivery of training for the West Area and creating standardized training enterprise wide. Led the Customer Service Training team and project managed the training required to launch four new customer service centers in the West.
-
-
Manager, Training
-
Oct 1996 - Dec 1999
Responsible for Leadership, Project Management,Career Development and Customer Service training for the West.
-
-
-
U S WEST
-
United Kingdom
-
Advertising Services
-
700 & Above Employee
-
Manager, Training
-
Jan 1992 - Sep 1996
Responsible for Leadership training design, development and delivery for the Enterprise. Developed a rapid development process for all training development reducing development cycle time by a third. Managed the Professional Training Development team & curriculum, responsible for the professional development of US West Trainers & Developers. Responsible for implementing a program focused on evaluating Training ROI.
-
-
Consultant, Organization Development
-
Sep 1988 - Dec 1991
Worked with Executives and Leaders of the business to drive organizational effectiveness within their organizations and work teams. Focus on Strategic Planning, Organizational Design, Team Building, Conflict Resolution and Individual Effectiveness.
-
-
Education
-
1989 - 1990
Seattle Pacific University
post graduate MBA classes, focus on Human Resources -
1980 - 1981
The University of Montana
Masters, Education; Guidance & Counseling -
1976 - 1980
University of Montana
Bachelor of Arts (B.A.), Psychology
Community
