People Operations Generalist, U.S.

• Feb 2022 - Present

parcelLab is the leading Operations Experience Management platform globally.We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as IKEA, Bose, Puma, Farfetch and Nespresso.For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy. parcelLab is the leading Operations Experience Management platform globally.We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as IKEA, Bose, Puma, Farfetch and Nespresso.For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

Owner | Founder | Virtual Assistant

• May 2020 - Present

• Increase clients profits through optimizing social media accounts, implementing creative and innovative strategies, and managing multiple projects.• Create dynamic connections and relationships with both clients and leads by utilizing and leveraging the right platforms and executing dynamic strategies.• Generate jobs for others by building client base to subcontract work.• Collaborate with and consistently motivate my team to create impact within the industry.• Proactively identify client needs and plan for upcoming launches collaboratively.

HR Generalist & Recruiter

• Aug 2019 - Sep 2020

• Led full recruitment and onboarding processes to both attract top talent and provide new employees with an exceptional new hire process.• Implemented and executed 1:1 meetings with all new employees and employees in new positions, resulting in increased employee engagement.• Created and implemented Parental Leave Policy and Medical Sick Leave Policy that would allow for additional employee benefits and increased employee retention by 10-15%.• Handled all employee relations issues in a satisfactory manner while maintaining a high degree of confidentiality.• Coached and mentored managers through employee relations issues, employee performance feedback, and other employee situations and monitored progress.• Managed the employee performance feedback process from start to finish, ensuring each employee received quality feedback and a clear growth path.• Processed biweekly and semimonthly payroll for entire company, ensuring accuracy.• Acted as a liaison between the company and our PEO to answer questions and execute processes.• Utilized resources to perform all HR functions as efficiently as possible.

Jr. HR Business Partner

• Jun 2019 - Aug 2019

Human Resources Services Coordinator

• Feb 2018 - Jun 2019

• Built leadership skills by taking the initiative to implement a new time and attendance process, handle new hire orientations, run meetings with employees throughout the organization to educate them on different projects/topics, and assist in implementing company-wide change.• Worked closely with manufacturing supervisors and HR Services team to properly execute and implement time and attendance process and procedures and align policies for both salaried and hourly employees.• Enhanced multi-tasking and efficiency skills by handling headcount for a manufacturing facility of 500+ employees and develop innovative solutions to meet the increasing workforce demands.• Effectively communicated with employees on each level of the organization and across all departments (i.e. logistics, operations, engineering, finance, maintenance, etc.) to align on a multitude of topics including training, process implementation, policies, staffing, and more.• Increased skills and knowledge of Human Resources activities by completing various tasks including, but not limited to, employment verification’s, income withholding’s, creation of employee badges, employee garnishment’s, design and packaging of employee training and benefit documents.• Led community involvement initiatives by heading up our high school mentor program to offer learning and growth opportunities to high school seniors with the potential of employment upon completion of the program.• Secured $23,000 in funding from the state through successful completion and acceptance of the Going Pro Talent Fund Application to further train and develop our employees’ skills and talents.• Diligently worked to fill open positions by arranging and conducting internal and external interviews to determine the best fit for the job and constantly assess staffing needs and current headcount.• Assisted in administering benefits and ensuring employees are informed about changes and updates.

Human Resources Intern

• Feb 2017 - Feb 2018

• Developed and implemented wellness initiatives by providing employee’s with information and resources through our weekly communication.• Strengthened organizational skills through putting together new hire files and packets, scanning and filing confidential documents, and ensuring all documents are properly stored and up to date• Properly navigated and operate SAP Portal software to research information for employees.• Adjusted and balanced monthly invoices and submit to our Accounting department for processing.• Created companywide documents for new onboarding procedures and implementation.• Improved time management skills by diligently completing tasks and projects in a timely manner well before the deadlines.• Increased skills and knowledge of Human Resources activities by completing various tasks including, but not limited to, employment verification's, income withholding's, creation of employee badges, design and packaging of employee training and benefit documents.

Operations Specialist

• Jan 2015 - Feb 2018

· Entrusted to drive a provided vehicle to event venues to successfully unload and set up equipment.· Reinforced the company's reputation by positively interacting with clients and building rapport.· Developed problem solving skills by troubleshooting any system, network, and equipment problem.· Furthered my training and development skills by assisting in the training of new employees. · Entrusted to drive a provided vehicle to event venues to successfully unload and set up equipment.· Reinforced the company's reputation by positively interacting with clients and building rapport.· Developed problem solving skills by troubleshooting any system, network, and equipment problem.· Furthered my training and development skills by assisting in the training of new employees.