Experience

UNMB Home Loans Inc.

• United States
• Banking
• 100 - 200 Employee

• Relationship Manager

  • Sep 2019 - Present



First Citizens Bank

• United States
• Banking
• 700 & Above Employee

• Loan Documentation Specialist

  • May 2019 - Sep 2019

  Garner, North Carolina



Seeking New Opportunity

• Unemployed

  • Oct 2018 - Sep 2019

  Clayton, NC Looking for a Loan Processor Position.



United Mortgage Corp.

• United States
• Banking
• 100 - 200 Employee

• Loan Processor

  • May 2015 - Oct 2017

  Melville, New York



Contour Mortgage Corporation

• United States
• Financial Services
• 200 - 300 Employee

• Pipeline manager/building approval specialist

  • Jan 2015 - Apr 2015



Seeking New Position

• Unemployed

  • Nov 2014 - Jan 2015



Contour Mortgage Corporation

• United States
• Financial Services
• 200 - 300 Employee

• Sr Processor

  • Jun 2014 - Nov 2014



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Processing team manager

  • Apr 2003 - May 2014

  garden city, new york • Manage, coordinate and direct the operations of 15 non-exempt employees within the Retail Loan Processing department. • Set department goals and objectives, track performance and monitor volume and service levels. • Recruit, train, coach and develop new hires on customer interaction, sales techniques, workflow requirements, and positioning solutions & benefits to customer. • Define and measure performance standards and staff development, perform employee reviews and on-going… Show more • Manage, coordinate and direct the operations of 15 non-exempt employees within the Retail Loan Processing department. • Set department goals and objectives, track performance and monitor volume and service levels. • Recruit, train, coach and develop new hires on customer interaction, sales techniques, workflow requirements, and positioning solutions & benefits to customer. • Define and measure performance standards and staff development, perform employee reviews and on-going performance management. • Monitor and maintain compliance with all guidelines, policies and procedures set-forth by federal, state, local, and GT corporate regulations. • Ensure internal and external customer service expectations are delivered and resolve escalated, complex customer issues. • Maintain a positive work environment and establish pro-active and timely communication to clients and business partners. • LOS system expertise: development, administration, security, and maintenance. Partner with other departments to ensure system requirements are delivered, proper access rights are granted, and security is maintained. Show less