Liron Shilon
Customer Success Operations at Semperis- Claim this Profile
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English Full professional proficiency
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Hebrew Native or bilingual proficiency
Topline Score
Bio
Credentials
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Monday.com Product Badge
monday.comNov, 2022- Nov, 2024
Experience
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Semperis
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United States
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Computer and Network Security
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300 - 400 Employee
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Customer Success Operations
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Jul 2021 - Present
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Korean Air
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South Korea
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Airlines and Aviation
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700 & Above Employee
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Customer Service Manager
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2018 - Mar 2021
* Customer segment management focus - first class, businessmen and top corporates from the Israeli and Asian markets (LG, Samsung, Israel defense organizations, more..).* Data Analysis - targets management (KPIs, SLAs) and reports. * Online marketing in the social media; FB business page management, campaigns & PR events.* Coordinating between the company's various internal and external interfaces.
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Unit Leader and Operations Manager
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2016 - 2018
* Operations management and control.* Customer service training manager.* Lead and manage a team of service partners.* Managing the company’s financials in Israel.
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Passenger Traffic Supervisor
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2014 - 2016
* Ensuring smooth flight operations.* Handling customer's inquiries, feedbacks and complaints.* Ticketing and reservations.* Setting work schedule.
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Passenger Traffic Representative
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2010 - 2014
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QUALITY AIRPORT SERVICES
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France
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Government Administration
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1 - 100 Employee
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Check-in Agent
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2008 - 2010
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Education
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2010 - 2014
The college of Management- Academic Studies
B.A, Human Resources Management and Services
Community
