Co-Founder

• Mar 2021 - Present

Senior Product Officer-Bancassurance

• May 2011 - Mar 2019

Work duration: May 2011 till June 2015 Sept 2018 till Mar 2019Job Profile- • New process implementation (including SLAs and SOPs) with the aim of improvement in time and cost efficiency whilst ensuring compliance with regulatory guidelines.• End to end ownership of distribution agreements• Interface with partner providers for deployment of Insurance/Takaful products Responsibilities- • Liaise with Internal Control, Legal & Compliance department with regards to drafting & execution of legal documentation (external and internal) whilst ensuring all relevant due diligence controls are implemented and risks are mitigated.• Liaise with various internal departments for development of new and enhancement of existing systems/procedures.• Migration of bank group policies to a select insurance provider• Manage effective business relationships with existing Insurance Providers • Prepare relevant documentation from the perspective of Training, Sales and Incentives Achievements- • Led a team of two officers involved in implementing new products in consultation with internal stakeholders and partner providers, for example: Motor Insurance, FutureInvest, and Ameen• Assisted in the launch of gold themed liability product “RAKGoldInvest” Account• Developed and launched an internal e-learning module for Bancassurance sales team• Drafted and aligned internal Operating Procedures and Customer Communication documents Show less

Coordinator-Bancassurance

• Jun 2009 - Apr 2011

Job Profile- • Assist and provide service and sales support to the Bancassurance Telesales, Direst Sales as well as the Auto loans team• Conduct regular analysis on the complete Bancassurance product portfolio Responsibilities- • Single point of contact with various Insurance providers for: o Reconciliation of Insurance policieso Personal and Mortgage Loan claimso Calculation of commission earned by the bank• Ensuring accurate and timely calculation and pay out of sales incentive • Conducting comprehensive market studies in Bancassurance through primary and secondary sources of market research and submitting recommendations to ManagementAchievements- • Reconciled all pending revenue receipts with standalone policies which resulted in the bank receiving revenue of approximately AED 2mn• Conducted regular detailed analysis of Credit Shield portfolio to ensure quick resolution of claims Show less

Assistant Manager-Cash and Banking Operations

• Jan 2007 - Jun 2008

Job Profile- • Ensure timely and accurate processing of cross border payments through wire transfers, drafts and forward contracts • Liaise with various internal and external customers for smooth functioning of foreign exchange transactions Responsibilities- • Co-ordinate with the compliance department for resolution of embargo and money-laundering cases • Supervise a team of 3 officers responsible for processing of Asian Clearing Union drafts drawn on Deutsche Bank • Liaise with treasury department to report Real Time Gross Settlement (RTGS) deals and obtain foreign exchange rates for settlement of remittances • Responsible for submitting regulatory reports to the Central bank and Home Ministry like FC-GPR and FCRA Achievements- • Managed a team of 3 analysts involved in cross border remittances (both Nostro and Vostro) and transactions processed through Real Time Gross Settlement for Corporate as well as Retail customers • Aligned outstanding reconciliation of Nostro accounts with correspondent banks Show less

Sr Officer-International Banking Operations Group

• Jul 2002 - Jan 2007

Job Profile- • Responsible for processing of inward remittances in foreign currency received via wire transfers and drafts for Retail customers • Ensure timely resolution of queries received from internal customers globally Responsibilities- • Led a team of 4 officers responsible for processing inward wire remittances and handling customer queries • Analysed account opening documents received from various domestic and offshore branches to identify and resolve discrepancies • Adhered to the Sarbanes Oxley’s Act (SOX’s) to ensure effective process flow within the department Achievements- • Assisted in conducting User Acceptance Testing (UAT) for online remittance portal www.money2india.com, and Finacle Customer Relationship Module (FCRM), which helped in reducing the turned around time for processing transactions and resolution of queries from 2 working days to under 1 • Successfully handled the migration of queries on Trade Finance from the Trade Finance Operations department to the Customer Service team • Handled exception cases of foreign currency cheques, off shore banking unit, outward remittance and inward remittance. 90% of exceptions received were successfully addressed within one working day Show less