Agile Delivery Manager

• Oct 2022 - Present

Project Manager Scrum Master

• Jun 2021 - Present

Scrum Master

• Oct 2019 - Jun 2021

 Scrum Master for 2 high profile teams responsible for the development and maintenance of Virtual Assistant and Live Chat functionalities of Rogers and Fido websites.  Lead and manage project, business and IT stakeholders in a collaborative manner in order to successfully deliver planned scope, with quality and according to approved timelines.  Involved in the quarterly release planning as well as solutioning of new feature intake.  Supporting and educating the Product Owner and Business Analyst, especially with grooming and maintaining the product backlog.  Additional responsibility of financial forecast and upkeep of team budget 2020 - Highlight: The major customer chat volume drivers were identified with the support of Customer Care team leads and were integrated to Virtual Assistant itself so that customers don't have to contact actual care representative for those specific needs. This resulted in an increase in the Rogers/Fido Virtual Assistant usage in 2020 by 200% and savings worth 1.2M $. This has led to the team getting nomination for the Ted Rogers Award in the category of 'Business Excellence'. Show less

Scrum Master

• Jul 2013 - May 2019

 Scrum Master for 2 development teams consisting of 20 members working on Airscale FSMr4 and Lionfish eNodeB products.  Facilitates Sprint planning, Sprint Reviews, Retrospectives and Demos.  Well versed with Jira, Confluence, Kanban board tools for backlog management.  Assists in Sprint burn down chart using story points and capacities. Trained in coaching Agile principles and providing overview of Agile methodologies.  Interface with Program management team and Product owners to adhere the release and milestone checklists. Validates the technical feasibility/risk assessment of features through grooming and refinement meeting and DFMEA-Lite process. Accountable for deliveries from the Scrum team to ensure the team KPI’s are met. Agile techniques including Pair programming, Test Driven Development(TDD), user stories refinement, continuous integration, continuous testing Show less

Software Specialist

• Jan 2011 - Jun 2013

 Software Design and development of L2/L3 layer features for the transport module within the 4G/5G/SRAN BTS Implementation of data transfer, data manipulation, data verification and various functionalities of L2 and L3 networking protocols. Proficient in Ethernet & IP protocol stacks. Fastpath packet processing with packet routing/switching and throughput requirement of e-NB. Resolving the major Pilot and Release blockers from the Customer sites. Identifying the code complexity and guiding the team in code refactoring, which results in reduced CI run for technical debt using Jenkins tool Show less

Senior Design Engineer

• Jan 2009 - Dec 2010

 Module Owner of Layer 2 Userplane team in Nokia Networks 3G RNC. Handles Medium Access Control (MAC) protocol functionalities for layer 2 (HSDPA) RNC userplane services. Owning the HS_DSCH component of RNC user plane which handles Mac-d and Frame protocol (FP) functionalities. Proficient in L2 protocols like RLC, MAC, PDCP and FP Authoring/Reviewing Feature Implementation Specs, Software Design, Implementation and Module testing for the HSDPA process. Handling Critical Customer Pilot issues and faults from e2e testing. Writing and maintaining test cases for the HSDPA process using TTCN 3 scripting. Design and Implementation of Handover control system in the RNC Show less

Software Engineer

• Aug 2006 - Dec 2008

 Working as a SW Programmer on the requirements provided by various Clients.  Involved in analysis of requirements & analyzing existing programs  Design of Functional Specification  Coding and Testing as per the client specifications and standards.  Creation of Unit test plan and Unit test strategies and performing Unit testing based on the requirement specifications.  Working as a SW Programmer on the requirements provided by various Clients.  Involved in analysis of requirements & analyzing existing programs  Design of Functional Specification  Coding and Testing as per the client specifications and standards.  Creation of Unit test plan and Unit test strategies and performing Unit testing based on the requirement specifications.