Lior Zuk

R&D Tech Lead and Support Director at Go Global Travel
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Contact Information
us****@****om
(386) 825-5501
Location
Israel, IL

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Experience

    • Israel
    • Travel Arrangements
    • 200 - 300 Employee
    • R&D Tech Lead and Support Director
      • Jan 2018 - Present

      • Establish a support center, including recruitment, mentoring and coaching of 7 specialists, implementation of processes, workflows and automation, leading to a reduction of 50% in issue creation and backlog as well as meeting department SLAs.• Complete code debugging, software troubleshooting, root cause analysis and program reviews.• Collaborate with cross-functional development team members to analyze potential system solutions based on evolving client requirements.• Develop and provide technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance system for users.• Work with the product manager, developers and customers to resolve technical issues.• Work closely with software development team members to design and develop solutions to meet client requirements for functionality, scalability and performance. Show less

    • R&D Tech Manager
      • Oct 2010 - Jan 2018

      • Mentored a team of 5 developers in the development and implementation of core platform functionality.• Designed and Developed a partial JSON API payload – leading to a decrease of 66% in response size and improvement of 30% in response times.• Designed and Developed a traffic limiter and cache system based on Redis to improve system functionality and avoid excessive overhead on resources.• Advised on the appropriate solutions to complex product design and development problems leading to improvement in agents work time and data accessibility.• Collaborated across functional boundaries for project and integration planning including requirements gathering and suggesting feature enhancements.• Worked closely with other teams to define functional requirements, coordinate activities and track deliverables using scrum methodologies. Show less

    • Senior Web Application Developer
      • Oct 2007 - Oct 2010

      • Developed front-end customer and internally facing web application employing modern technologies (eg. Redis, Ajax, LINQ and other .Net capabilities) and best practices (Design Patterns, Naming conventions and other coding standards).• Guided API clients in the use of proprietary software to improve the onboarding leading to a decrease in time to go live by 40%.• Implementation of functionality in credit and reporting modules alongside an Admin and Client Backoffice interface.• Led internal projects to breakdown core monolithic services to small services, improving the memory consumption of the system by 30% and the speed and stability by 20%.• Integrated third party services and platforms such as TripAdvisor and GIATA.• Researched technologies and incorporated them into the team workflow as needed, including Protobuf, NetTcp and Redis, leading to improved services response times.• Assisted in analyzing and developing requirements for business applications and the development of other in-house services.• Built and maintained a MySQL Database for reservation information and audit data. Show less

    • Web Application Developer
      • Mar 2007 - Oct 2007

      • Designed the layout of webpages based on requirements with programming skills in HTML, CSS, JavaScript and ASP.NET• Built a travel search engine that searches multiple APIs simultaneously and returns offer data to our public websites.• Developed core internal backend systems including handling page access security, email notifications and third-party communications.

    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Web Developer
      • Sep 2006 - Mar 2007

      • Designed and Created a full wedding portal from scratch, including custom site generator and blog interaction. • Upgraded the code to keep up with the most current technologies. • Built and managed a Database for users, blogs, and branded mini-sites in MySQL. • Designed and Created a full wedding portal from scratch, including custom site generator and blog interaction. • Upgraded the code to keep up with the most current technologies. • Built and managed a Database for users, blogs, and branded mini-sites in MySQL.

Education

  • Clark University
    BSCS, Computer Science
    2008 - 2010

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