Lionhel Israel Ndalu
Customer Success Associate at QContact- Claim this Profile
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English Native or bilingual proficiency
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French Native or bilingual proficiency
Topline Score
Bio
Jessica Kell
Lionel has excellent people skills, a great attitude and he is a man of many talents. I look forward to watching him grow from strength to strength.
Siegan Govender
Lionhel Ndalu is a dedicated and deeply motivated individual with a passion for technology and computing. He continuously stays up to date with the latest trends to be a competitive employee and is a life long long scholar.
Jessica Kell
Lionel has excellent people skills, a great attitude and he is a man of many talents. I look forward to watching him grow from strength to strength.
Siegan Govender
Lionhel Ndalu is a dedicated and deeply motivated individual with a passion for technology and computing. He continuously stays up to date with the latest trends to be a competitive employee and is a life long long scholar.
Jessica Kell
Lionel has excellent people skills, a great attitude and he is a man of many talents. I look forward to watching him grow from strength to strength.
Siegan Govender
Lionhel Ndalu is a dedicated and deeply motivated individual with a passion for technology and computing. He continuously stays up to date with the latest trends to be a competitive employee and is a life long long scholar.
Jessica Kell
Lionel has excellent people skills, a great attitude and he is a man of many talents. I look forward to watching him grow from strength to strength.
Siegan Govender
Lionhel Ndalu is a dedicated and deeply motivated individual with a passion for technology and computing. He continuously stays up to date with the latest trends to be a competitive employee and is a life long long scholar.
Credentials
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3CX Basic Certification
3CXFeb, 2023- Nov, 2024 -
Data Fundamentals
IBMFeb, 2023- Nov, 2024 -
EF SET Certificate
EF Standard English Test (EF SET)Feb, 2023- Nov, 2024 -
Project Management Fundamentals
IBMFeb, 2023- Nov, 2024 -
Addressing Popular IT Security Myths
Eskills AcademyOct, 2022- Nov, 2024 -
Ethical Hacking Practices 2021 - 22: Expert Disaster Recovery Planning
Eskills AcademyOct, 2022- Nov, 2024 -
Ethical Hacking Practices 2021 - 22: IT Surveillance and Computer Forensics
Eskills AcademyOct, 2022- Nov, 2024 -
IT Security Trends in 2021 - 22
Eskills AcademyOct, 2022- Nov, 2024 -
SBCACSA - Sage Business Cloud Accounting Practitioner Assessment
Sage Pastel AccountingSep, 2022- Nov, 2024 -
Wireless Networks Security
Eskills AcademyApr, 2021- Nov, 2024 -
Psychology in Workplace Certificate
UNICAFAug, 2020- Nov, 2024 -
General Education Developmental Test
GED Testing ServiceMay, 2018- Nov, 2024 -
Community Hours Certificate
Durban Youth CouncilNov, 2017- Nov, 2024 -
Google Analytics Certification
Google Digital Academy (Skillshop)Feb, 2023- Nov, 2024
Experience
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QContact
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United Kingdom
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Telecommunications
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1 - 100 Employee
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Customer Success Associate
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Mar 2023 - Present
Provide first line support to all clients across multiple channels (WhatsApp, Support Tickets/Email, Telephone/Video Conference, etc). Assist clients with onboarding onto the QContact platform as part of the Post-Sales process. Assist clients with QContact platform configuration and customisation. Develop chatbots and bots for client usage. Provide first line support to all clients across multiple channels (WhatsApp, Support Tickets/Email, Telephone/Video Conference, etc). Assist clients with onboarding onto the QContact platform as part of the Post-Sales process. Assist clients with QContact platform configuration and customisation. Develop chatbots and bots for client usage.
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GenIT Consulting
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Durban, KwaZulu-Natal, South Africa
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IT Consultant
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Mar 2022 - Present
I excel at managing clients' IT infrastructure, including PC setup and configuration, troubleshooting of devices and printers, installation, and maintenance of Office 365, remote support via AnyDesk and TeamViewer, and monitoring of servers. With my knowledge and skills in these areas, I have been able to ensure the smooth and efficient operation of my clients' IT systems, providing them with the support they need to achieve their business goals. I excel at managing clients' IT infrastructure, including PC setup and configuration, troubleshooting of devices and printers, installation, and maintenance of Office 365, remote support via AnyDesk and TeamViewer, and monitoring of servers. With my knowledge and skills in these areas, I have been able to ensure the smooth and efficient operation of my clients' IT systems, providing them with the support they need to achieve their business goals.
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Varsity College
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South Africa
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Higher Education
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700 & Above Employee
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Head of VC International Affairs Committee
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Nov 2022 - Jan 2023
I was responsible for fostering a sense of community among international students by organizing events and facilitating communication with fellow students and VC management. As an advocate for international students, I acted as a liaison between the student body and the administration, ensuring that their unique needs and concerns were addressed. Through my efforts, I was able to help international students feel more integrated into the campus community and supported in their academic pursuits. I was responsible for fostering a sense of community among international students by organizing events and facilitating communication with fellow students and VC management. As an advocate for international students, I acted as a liaison between the student body and the administration, ensuring that their unique needs and concerns were addressed. Through my efforts, I was able to help international students feel more integrated into the campus community and supported in their academic pursuits.
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Pather and Pather Attorneys Inc.
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South Africa
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Law Practice
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1 - 100 Employee
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IT Support Technician
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Jan 2020 - Feb 2022
I was responsible for setting up new and old PCs, installing Office 365, and antivirus software, and managing Office 365 and Microsoft Azure as an administrator. I troubleshoot PCs, installed miscellaneous desktop applications, configured emails, and managed Mimecast for email security. Additionally, I set up users on Active Directory in Microsoft Server 2016 and implemented group policies to ensure compliance with work policies. I also set up printers and troubleshoot them on the users' side. I was responsible for setting up third-party networks/cloud-based telephones, such as 3CX, routers, and modems. Furthermore, I offered remote support via AnyDesk and TeamViewer for users working from home. I created Excel reports on budgets, developed timesheets in Excel for employees, and developed an automation system for debt collecting using SQL and UiPath. Show less
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Durban Youth Council
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Program Development
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1 - 100 Employee
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Councillor
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Jan 2017 - Dec 2017
I worked as a counselor, managing community projects and providing support to the local community. During my time there, I was honored to receive two awards in recognition of my work. I worked as a counselor, managing community projects and providing support to the local community. During my time there, I was honored to receive two awards in recognition of my work.
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Education
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2023 - 2024
ALX_AFRICA(SA)
Certificate, Computer Software Engineering -
2022 - 2022
Varsity College
Higher Certificate, Business Administration, Management and Accounting -
2018 - 2018
ONLINE PREP GED
General Education Developmental Test, High School -
2015 - 2017
Brettonwood High School
9, 10, 11
Community
