Lionel De Klerk
ITSM(PSO) Technical Consultant | Software Consultant at Think Tank Software Solutions- Claim this Profile
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English Native or bilingual proficiency
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Afrikaans Full professional proficiency
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Zulu Limited working proficiency
Topline Score
Bio
Credentials
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Support Specialist Fundamentals Exam
IvantiAug, 2022- Nov, 2024 -
Certified Admin Ivanti Identity Director
IvantiOct, 2020- Nov, 2024 -
Certified Administrator for Endpoint Manager 2017
IvantiOct, 2019- Nov, 2024 -
Certified Engineer for Service Manager 2019
IvantiOct, 2019- Nov, 2024 -
Certified Technical Consultant for User Workspace Manager
IvantiOct, 2019- Nov, 2024 -
Certified Administrator for Service Manager 2019
IvantiSep, 2019- Nov, 2024 -
RPA Starter Training
UiPathAug, 2019- Nov, 2024 -
UIPath Security Training
UiPathAug, 2019- Nov, 2024 -
Infrastructure Training
UiPathJul, 2019- Nov, 2024 -
Level 1 - Foundation Training 2018.3
UiPathJul, 2019- Nov, 2024 -
Level 2 - Orchestrator 2018.3 Training
UiPathJul, 2019- Nov, 2024 -
RPA Developer - SAP Automation
UiPathJul, 2019- Nov, 2024 -
Solution Architect Training
UiPathJul, 2019- Nov, 2024 -
Implementation Methodology Training
UiPathApr, 2019- Nov, 2024 -
Implementation Methodology Training
UiPathApr, 2019- Nov, 2024 -
Implementation Methodology Training
UiPathApr, 2019- Nov, 2024 -
UIPath Licensing Training
UiPathApr, 2019- Nov, 2024 -
Business Analyst Training
UiPathMar, 2019- Nov, 2024 -
RPA Awareness Training
UiPathFeb, 2019- Nov, 2024
Experience
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Think Tank Software Solutions
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South Africa
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Software Development
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1 - 100 Employee
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ITSM(PSO) Technical Consultant | Software Consultant
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Aug 2021 - Present
• Documentation of system architectures/procedures and processes for compiling of solution design documents. • Design and oversee service content design, health, and life-cycle. • Implementation and configuration of VMWare products. • Strong understanding in Microsoft 365 and exchange. • Design, manage and operate services running in a on- premise/cloud environment. Consisting of training, remote testing validation, demo/labs and integration). • Participate in workshops for processes, procedures/organizational structures. • Providing operational support, development, SLAs (UC/SLT and SLT's/SLPs). • Design/Implementation of Workflow/SLA’s/Business Rules/objects( forms, lists and layouts). • Integration (XML & XSLT, Web services, API)\ • Proactive Knowledge Management : Capture best practices and lessons learned with future precautionary measures. • Actively assist with onboarding data/ process and requirements gathering. • Utilizing Ivanti Xtraction Reporting Tool data modelling/dashboards/Microsoft SQL. • Automation Run-books / End Point Manager. • Advise on technical architecture (premise) design/implementation/support with multi and single tenancy environments. • Assist sales team to help articulate what is/isn’t possible from a technical perspective respond to technical questions that help the prospect envision the possibilities with the product(s).\ • Review technical configurations, third party integration, and the customer’s technical environment and ability to manage the proposed new solution. • Active billable resource on projects to provide architecture guidance and best practices on topics such as design and configuration of the system architecture including systems integration; strategic design and use of CMDB, Asset, Service Management and End Point Manager. Show less
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TABI GROUP
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United States
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Software Development
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1 - 100 Employee
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Professional Services Consultant
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Apr 2020 - Jul 2021
• Documentation of system architectures/procedures and processes for compiling of solution design documents. • Design and oversee service content design, health, and life-cycle. • Implementation and configuration of VMWare products. • Strong understanding in Microsoft 365 and exchange. • Design, manage and operate services running in a on- premise/cloud environment. Consisting of training, remote testing validation, demo/labs and integration). • Participate in workshops for processes, procedures/organizational structures. • Providing operational support, development, SLAs (UC/SLT and SLT's/SLPs). • Design/Implementation of Workflow/SLA’s/Business Rules/objects( forms, lists and layouts). • Integration (XML & XSLT, Web services, API)\ • Proactive Knowledge Management : Capture best practices and lessons learned with future precautionary measures. • Actively assist with onboarding data/ process and requirements gathering. • Utilizing Ivanti Xtraction Reporting Tool data modelling/dashboards/Microsoft SQL. • Automation Run-books / End Point Manager. • Advise on technical architecture (premise) design/implementation/support with multi and single tenancy environments. • Assist sales team to help articulate what is/isn’t possible from a technical perspective respond to technical questions that help the prospect envision the possibilities with the product(s).\ • Review technical configurations, third party integration, and the customer’s technical environment and ability to manage the proposed new solution. • Active billable resource on projects to provide architecture guidance and best practices on topics such as design and configuration of the system architecture including systems integration; strategic design and use of CMDB, Asset, Service Management and End Point Manager. Show less
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Blue Turtle Technologies
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South Africa
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Software Development
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1 - 100 Employee
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Help Desk Consultant
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Aug 2016 - Mar 2020
• Logging and assigning of support calls – via request, emails or telephonically• Following up on consultants as to the statuses of the calls and also updating of the open issues• Managing and administering the internal helpdesk application• Managing the Support-desk Inbox• Generating reports for reporting purposes• Ensuring an adequate supportive role to customers as well as internal staff when Required• Implementation of Ivanti Service Manager.• Upgrading Ivanti Service Manager.• ITSM support.• Configuration of ITSM tool to meet customers’ requirements.• Implementation of ITSM tool. Show less
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ITSM Consultant
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Aug 2016 - Mar 2020
• Logging and assigning of support calls – via request, emails or telephonically• Following up on consultants as to the statuses of the calls and also updating of the open issues• Managing and administering the internal helpdesk application• Managing the Support-desk Inbox• Generating reports for reporting purposes• Ensuring an adequate supportive role to customers as well as internal staff when Required• Implementation of Ivanti Service Manager.• Upgrading Ivanti Service Manager.• ITSM support.• Configuration of ITSM tool to meet customers’ requirements.• Implementation of ITSM tool. Show less
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IT systems Operator
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Jul 2011 - Aug 2016
• Database support• Daily operation support• SQL database preparations• TSM backups support and monitoring including changing and setting up of tapes• Running of finance daily reports• Monthend support on SQL database• Primary responsibility for the Availability and Security of Physical Infrastructure in Server Room• Miscellaneous and ad hoc task associated with shifts• After hours IT support to various departments• Supporting users with access problems on UNIX EPPIX system Show less
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Nedbank
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South Africa
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Financial Services
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700 & Above Employee
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Home Loans Consultant
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Nov 2009 - Jun 2011
• Doing ITC checks on all possible clients • Loading applications onto database • Calling clients on defaulted home loans • Resolving queries regarding home applications • Doing ITC checks on all possible clients • Loading applications onto database • Calling clients on defaulted home loans • Resolving queries regarding home applications
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First National Bank GH
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Ghana
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Financial Services
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400 - 500 Employee
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Data Capturer/Fraud Detector/Telephone Consultant
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Nov 2005 - Apr 2009
• Capturing of Cheques and Deposit slips • Paying of cheques that were confirmed • Putting stop orders on fraudulent cheques • Re-encoding of cheques that were wrongly encoded • Customer Consultant solving of customer queries on monthly statements • Changing of customers personal particulars as requested by customer • Making calls to customers regarding FNBs produces and services • Capturing of Cheques and Deposit slips • Paying of cheques that were confirmed • Putting stop orders on fraudulent cheques • Re-encoding of cheques that were wrongly encoded • Customer Consultant solving of customer queries on monthly statements • Changing of customers personal particulars as requested by customer • Making calls to customers regarding FNBs produces and services
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Education
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Hoërskool Utrecht
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Quest Computer Skills Centre
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