Experience

FuseForward

• Canada
• Information Technology & Services
• 1 - 100 Employee

• System Ops Engineer

  • Apr 2019 - Present

  • Offering customer support for AWS Cloud-hosted resources, ensuring smooth operations and client satisfaction. • At a fundamental level of managing cloud infrastructure using Terraform, Ansible and AWS CLI for seamless resource provisioning and automation. • Administrative experience in both Linux and Windows operating systems. • Conduct proactive monitoring of system health using Cloudwatch, Kibana, Nagios, and Grafana and promptly resolving any identified issues. • Competent in administering various AWS services, including EFS, FSx, Oracle RDS, IAM, Directory Service, SSM, Instance Scheduler, Glue, SNS, ECS, CloudWatch, EC2, Route53, ALB, workspaces, and S3. • Competent Administrative experience with Active Directory ,Oracle Databases, fortigate firewall, Proxy servers, OpenVPN, IBM Websphere and SafeNet Authentication Service. • Configure monitoring dashboards and setup alerting for when there's failures or system health issues. • Collaborate closely with application engineers to seamlessly integrate projects into cloud-based Dev, FT, PreProduction, and Production environments, providing continuous support throughout. Show less



EOH

• Vietnam
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Support Engineer

  • Jan 2018 - Mar 2019

  • Provide network support for business organizations experiencing network related issues that affect their daily business operations. • Troubleshoot internet issues which are logged with the Support Desk via the ticketing system. • Monitor customer networks and log faults with 3rd party providers to restore down links. • Remote access CPE devices and perform necessary troubleshooting changes in order to restore client’s internet. CPE Supported Devices: (Juniper, Cisco and Mikrotik routers). • Troubleshoot client’s internet if they are experiencing Slow, intermittent or no internet connection and other issues that may be network related. Show less



Merchants

• South Africa
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• L1 Support Engineer

  • Jan 2016 - Dec 2017

  • Provide support on Webhosting • Provide support on Domain hosting • Provide support on Email related issues • Provide support on Virtual servers / DC servers • Provide support on Firewalls (Percol8 ,Astaro ,MIG) • Provide support on Internet Connectivity (Adsl ,Fiber ,Wireless) • Dispatch ISP network vendors to client sites for repairs. (Vendors like: TELKOM, NEOTEL) • Provide support on Webhosting • Provide support on Domain hosting • Provide support on Email related issues • Provide support on Virtual servers / DC servers • Provide support on Firewalls (Percol8 ,Astaro ,MIG) • Provide support on Internet Connectivity (Adsl ,Fiber ,Wireless) • Dispatch ISP network vendors to client sites for repairs. (Vendors like: TELKOM, NEOTEL)



YEO TECHNOLOGIES LIMITED

• United Kingdom

• Systems engineer intern

  • Jan 2015 - Dec 2015

  • Fresh cable installation at client sites. • Perform IOS Upgrades on Routers and Switches. • Perform Password Recovery on Routers and switches. • Provide technical support if there’s a PC / Laptop failure of colleagues. • Installation/configurations of cisco wireless access points at client site. • Installation/configurations of cisco switches & routers at client site. • Troubleshooting network problems for clients that use cisco or non cisco equipment. • Setup of windows Server 2012 and DHCP server on UCS servers via VMware-VSphere Client Show less