Customer Success Associate

• Jun 2023 - Present

In my role as a Customer Support Specialist, I provided clear and concise solutions to customer issues, enhancing satisfaction and reducing response times. Additionally, I developed customer-facing knowledge base articles and FAQs, ensuring that customers have easy access to self-help resources. In my role as a Customer Support Specialist, I provided clear and concise solutions to customer issues, enhancing satisfaction and reducing response times. Additionally, I developed customer-facing knowledge base articles and FAQs, ensuring that customers have easy access to self-help resources.

People Operations Associate

• May 2022 - Mar 2023

In my People Operations role, I harnessed strong copywriting skills to effectively communicate and engage with employees, candidates, and stakeholders. My ability to write empathetic and informative communications enhanced our employee experience, onboarding materials, policies, and internal announcements.

Customer Success Specialist

• Feb 2020 - May 2022

As a Community Specialist, I leveraged my copywriting skills to cultivate and nurture online communities. Through engaging and effective written content, I fostered positive interactions, encouraged discussions, and resolved conflicts within online communities. I increased community engagement and growth by crafting compelling social media posts, newsletters, and announcements.

Customer Service Specialist

• Jan 2016 - Jan 2019