Experience

Perennials and Sutherland LLC

• United States
• Wholesale
• 100 - 200 Employee

• Domestic Sales Support

  • Apr 2018 - Present



Spectrum Enterprise

• United States
• Telecommunications
• 700 & Above Employee

• Senior National Sales Support Specialist

  • Mar 2013 - Dec 2017

  ➢ Quality checked contracts for Regional Account Executives 1 & 2, Major Account Executives, Enterprise Reps and Hospitality Reps. In addition to- quality checking Service Agreements for National Sales Agents ➢ Assisted Account Executives with any questions they have ➢ Trained new hires (Field Sales Support Representatives and or Account Executives) ➢ Assisted both team Supervisors with daily tasks such as- running reports, assisting the team with any issues they had (processing questions, etc.), and joining in on conference calls as an added authoritative figure ➢ Kept up to date with all changing polices, and procedures within the department/company ➢ Educated Account Executives on all changing policies and procedures ➢ Navigated easily through multiple different programs in order to fulfill my daily work duties (I.E. SalesForce, CSG, USPS, MapZilla, Outlook, etc) Show less



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Dispatcher

  • Aug 2010 - Mar 2013

  ➢ Routed service and installation technicians to designated areas daily ➢ Assisted field personnel with troubleshooting ➢ Provided excellent customer service with clients and customers ➢ Verified customer accounts for accuracy ➢ Trained new hires on standard policies and procedures within the department ➢ Provided assistance to upper management when necessary ➢ Educated the technicians on new processes, systems and policies within the department ➢ Routed service and installation technicians to designated areas daily ➢ Assisted field personnel with troubleshooting ➢ Provided excellent customer service with clients and customers ➢ Verified customer accounts for accuracy ➢ Trained new hires on standard policies and procedures within the department ➢ Provided assistance to upper management when necessary ➢ Educated the technicians on new processes, systems and policies within the department



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Direct Sales Order Entry Specialist

  • Aug 2008 - Jan 2010

  ➢ Assisted in daily sales operations of order entry from the Direct Sales Reps in the field ➢ Educated customers about the services that TWC provides, and its uses ➢ Assisted customers by phone, e-mail , or internet ordering system- NOSA, with new connections or upgrades ➢ Handled monetary payments by credit card or check; via phone or email ➢ Assisted in daily sales operations of order entry from the Direct Sales Reps in the field ➢ Educated customers about the services that TWC provides, and its uses ➢ Assisted customers by phone, e-mail , or internet ordering system- NOSA, with new connections or upgrades ➢ Handled monetary payments by credit card or check; via phone or email



Lewisville Mitsubishi

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Cashier

  • Jan 2007 - May 2008

  ➢ Handled and organized all service orders. ➢ Processed various amounts of payment by credit card, check or cash. ➢ Assisted customers and clients in educating them on their bill ➢ Handled and organized all service orders. ➢ Processed various amounts of payment by credit card, check or cash. ➢ Assisted customers and clients in educating them on their bill