Experience

Crucial Learning

• United States
• Professional Training and Coaching
• 100 - 200 Employee

• Client Success Specialist

  • Nov 2021 - Present



Leviton

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Experience Concierge

  • Jul 2021 - Nov 2021



Bento for Business

• United States
• Financial Services
• 1 - 100 Employee

• Customer Success Specialist

  • Jan 2020 - Jul 2021

  Provided expertise about the platform via calls, chats, and emails to assist customers with questions or issues. Built a new customer email campaign cadence to improve new customer enrollment and comprehensive onboarding processes. Learned products inside and out and communicating with customers in a user-friendly way. Place calls to our newest customers, welcoming them to the Bento Family and going over best practices for their business needs. Act as a customer consultant who introduces new Bento features and upgrades to existing customers. Utilize keen eye and a knack for investigation, asking the right questions to get to the facts, and spearheading creative solutions to provide ideal and accurate answers. Show less



Groupon

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Account Manager

  • Mar 2018 - Jan 2020

  Oversaw daily organization and operations related to the Live Nation account, including their Touring, Clubs & Theatres and Canada divisions. Ran daily reporting in Salesforce to ensure deals are built and scheduled on time, Averaging 125 deals per week. Liaised with the merchandise planning team to position deals for success. Collaborated with the editorial team to oversee streamlined deal creation for extensive tours and edit or revise deal pages to ensure that all deals meet client standards. Resolved customer inquiries and concerns promptly. Show less

• GrouponLive Coordinator

  • Jan 2017 - Mar 2018

  Assisted Senior Account Coordinator, Key Partners and Strategic Account Manager, and Key Partners in daily tasks. Supported and built show submissions in Salesforce for GrouponLive's LiveNation Accounts. Handled Salesforce mass uploads for national tours and seasonal campaigns. Liaised with different departments within Groupon in driving cross-functional and cross-organizational changes. Assisted with Inventory adds for all Key Partner Accounts. Managed option inactivations. Reported for deals that have upcoming show dates for the GrouponLive Sales Team Show less



Moving Station

• United States
• Real Estate
• 1 - 100 Employee

• Account Coordinator

  • May 2015 - Dec 2016

  Assisted 3 Account Managers with day-to-day operations and maintenance of schedules. Oversaw ordering and tracking of marketing materials and client gifts. Booked comprehensive travel arrangements for account managers. Reviewed moving process documents to ensure smooth execution. Provided customer service and resolution, reception desk duties, incoming communication, and administrative support when needed.

• Personal Relocation Manager Assistant

  • Feb 2014 - May 2015

  Supported four Personal Relocation Managers in the daily care of their customers. Spearheaded follow-ups with clients and vendors by maintaining task schedules. Reviewed moving process documents to ensure smooth execution. Provided excelled customer service and resolution, reception desk duties, incoming communication, and administrative support.



Bath and Body Works

• Store Manager

  • Jun 2012 - Jan 2014

  Oversaw store operations, including customer service management, store set-up, and store open/close. Managed 30 employees, encouraging meeting of sales and business goals using performance data to incentive programming. Hired and trained up to 5 new retail associates annually.

• Sales Leader

  • Aug 2011 - Jun 2012

  Analyzed daily customer experience results and best practices on the sales floor. Arranged store and team events on an annual basis. Participated in the hiring process by screening and scheduling interviews for candidates. Responsible for leadership tasks as delegated by the store manager Provided individual and team performance feedback and recommendations to managers. Coached and rewarded at the moment to maximize the selling potential of associates. Enforced company policy, ensuring a safe work environment, free of harassment or unlawful discrimination Support onboarding and continued training of sales associates. Show less

• Sales Associate

  • Nov 2008 - Aug 2011

  Responsible for greeting and assisting customers on the sales floor, basic register functions, replenishing product on the sales floor, and assisting in floor sets.