Director of Technical Program Management and Deployments

• Apr 2021 - Present

• Direct and manage program and project execution for technical initiatives involving machine learning engineers, data scientists, platform engineers, and development teams, delivering projects on time, resulting in a 25% increase in customer satisfaction. • Improve and standardize processes for deployment and validation of AI models, resulting in a 400% increase in deployment frequency. • Manage the quality assurance of each release, including the development and analysis of automated smoke and regression testing, improving reporting metrics, and decreasing deployment issues by 98%. Show less

Technical Program Manager and Product Lead

• Mar 2019 - Apr 2021

• Orchestrated the management of scrum events, including sprint planning, guaranteeing the seamless delivery of high-quality features to cross-functional teams. • Facilitated collaboration among leadership, developers, client solutions, and clients to gather requirements and translate business goals for product development into comprehensive user stories. • Orchestrated the management of scrum events, including sprint planning, guaranteeing the seamless delivery of high-quality features to cross-functional teams. • Facilitated collaboration among leadership, developers, client solutions, and clients to gather requirements and translate business goals for product development into comprehensive user stories.

Software Engineering Manager and Scrum Master

• Jan 2018 - Mar 2019

• Guided and coached a team of 8 software, quality assurance, and platform engineers, driving a 26% increase in product delivery efficiency through targeted process improvements and skill development initiatives.• Defined product roadmaps and delivery plans in partnership with the product team.Orchestrated seamless coordination of complex dependencies within the internal scrum team, ensuring resolution of blockers to prevent project delays; reduced overall project timeline by 20%.• Defined product roadmaps and delivery plans in partnership with the product team.• Managed complex dependencies across the internal scrum team, communicating blockers to mitigate project delays. Show less

Manager of Implementations and Integrations

• Nov 2016 - Jan 2018

• Designed and implemented the automation of the partner data onboarding pipeline, creating $300,000 per year in cost savings.• Communicated with the internal Client Solutions team, clients, and vendors, including Liveramp and Oracle, to triage and quickly resolve all pipeline data transfer issues and met SLAs 99% of the time.• Implemented strategic measures in collaboration with vendors to streamline and standardize data transfer processes via AWS S3, enabling clients to access partner data within 2 hours.• Communicated with the internal Client Solutions team, clients, and vendors to triage and quickly resolve all pipeline data transfer issues. Show less

Integration and Implementation Team Lead

• Jan 2016 - Nov 2016

• Managed a team of 6 Integration and Implementation engineers for Publisher clients.• Acted as a technical resource, subject matter expert, and project manager for platform and partner integrations, fostering technical excellence.• Coordinated with stakeholders, including clients, vendors, and internal teams, to gather requirements, define project scope and manage expectations through clear communication, resulting in higher client satisfaction.

Integration and Implementation Engineer

• Jul 2015 - Jan 2016

• Led end-to-end client implementation for data management platform, ensuring successful client onboarding within contracted timeframes.• Spearheaded the development of customized training materials and resources, enabling clients to navigate and maximize the benefits of DMP solutions, resulting in a 33% decrease in onboarding time.

Client Solutions Manager

• Feb 2015 - Jul 2015

• Provided expertise on the DMP platform to allow the customer to execute their data-driven marketingstrategies• Used Tableau to provide insights and analysis to increase client usage and engagement

Customer Care Operations Manager

• Jul 2013 - Feb 2015

• Responsible for processing payroll for call center employees and developing and running reports to ensure compliance with all New York State Labor laws. • Maintain and program CosmoCall Universe ACD system, with emphasis on positive customer experience • Analyze scheduling and call center trends to ensure proper call center coverage, service level management, and customer satisfaction. • Responsible for processing payroll for call center employees and developing and running reports to ensure compliance with all New York State Labor laws. • Maintain and program CosmoCall Universe ACD system, with emphasis on positive customer experience • Analyze scheduling and call center trends to ensure proper call center coverage, service level management, and customer satisfaction.

Ad Operations Manager

• Feb 2012 - Jul 2013

• Developed and implemented an in-house automated reporting tool • Merged all ad server data via APIs to provide one streamlined report that included the entire product set, providing a better user experience. • Developed and implemented an in-house automated reporting tool • Merged all ad server data via APIs to provide one streamlined report that included the entire product set, providing a better user experience.

Billing Analyst

• 2011 - 2012

• Created and configured telecom rating usage databases in SQL Server 2008. • Gathered usage and generated monthly invoices in compliance with customer rating contracts • Ran SQL queries to analyze billing statistics and rating detail to ensure billing accuracy prior to bill runs • Created and configured telecom rating usage databases in SQL Server 2008. • Gathered usage and generated monthly invoices in compliance with customer rating contracts • Ran SQL queries to analyze billing statistics and rating detail to ensure billing accuracy prior to bill runs

Ad Operations Support Analyst

• 2011 - 2011