Janice Lin
Co-Founder & Partner at book&brayer- Claim this Profile
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Topline Score
Bio
Luis Martinez
Working with Janice and George was a pleasure, they consistently impressed us with their level of professionalism and attention to detail, and they were knowledgeable and responsive. They were instrumental in helping us deliver the project on time. I highly recommend book&brayer as a team that would add value to any environment.
Mark Beebe
Janice ran the team responsible for the customer success of WalkMe's largest strategic accounts. She was extremely effective in this role, building a winning culture inside her organization and true client partnerships that received full value from WalkMe's solution. Her positive energy, dedication, and tactful execution immensely benefited employees and customers alike, and her leadership was well respected across the company. I'd look forward to the chance of working with her again, and recommend her with highest praise.
George Tingo
Janice has the unique and often overlooked leadership quality of balance. She knows how to gracefully navigate the fine line of managing her team at a close level, while standing back and giving her subordinates the freedom to do their jobs. This dichotomy of balance not only allows Janice’s team to perform at a high level, but also allows her subordinates to grow and become better themselves. I’ve had the pleasure of working alongside of and later under the leadership of Janice during our shared tenure at WalkMe. When I started my career at WalkMe it was clear that Janice had a standout reputation in the office. Every person had a story of Janice going above and beyond, and her reputation and performance helped set the high benchmark for WalkMe’s NYC Office. It was no surprise when Janice was promoted to a Customer Success Team Lead, and I was excited to be assigned to her team so I could learn from WalkMe’s best. Janice had the challenge of managing a new team comprised of two different roles at WalkMe. Although the roles shared a common objective, they had very different jobs to fulfill. On top of this, Janice’s team was comprised of a unique mix of individuals with varying level of experiences, skillsets, ages, and most importantly personalities. Janice was able to balance all of these factors eloquently. She approached and managed every one of her employees differently, giving attention to areas that needed improvement, stepping back when less guidance was required, all while promoting her subordinate’s winning initiatives. Janice is never one to seek praise. She empowers all the members of her team, which builds individual and team confidence. This fine balance achieved what every manager seeks, success. She is amongst a handful of colleagues I’ve met in my career who I’d happily and confidently work for or alongside of in any project/venture/business. Plain and simple, if you are lucky enough to have Janice on your side, then you have a humble winner through and through. I could not recommend her highly enough.
Luis Martinez
Working with Janice and George was a pleasure, they consistently impressed us with their level of professionalism and attention to detail, and they were knowledgeable and responsive. They were instrumental in helping us deliver the project on time. I highly recommend book&brayer as a team that would add value to any environment.
Mark Beebe
Janice ran the team responsible for the customer success of WalkMe's largest strategic accounts. She was extremely effective in this role, building a winning culture inside her organization and true client partnerships that received full value from WalkMe's solution. Her positive energy, dedication, and tactful execution immensely benefited employees and customers alike, and her leadership was well respected across the company. I'd look forward to the chance of working with her again, and recommend her with highest praise.
George Tingo
Janice has the unique and often overlooked leadership quality of balance. She knows how to gracefully navigate the fine line of managing her team at a close level, while standing back and giving her subordinates the freedom to do their jobs. This dichotomy of balance not only allows Janice’s team to perform at a high level, but also allows her subordinates to grow and become better themselves. I’ve had the pleasure of working alongside of and later under the leadership of Janice during our shared tenure at WalkMe. When I started my career at WalkMe it was clear that Janice had a standout reputation in the office. Every person had a story of Janice going above and beyond, and her reputation and performance helped set the high benchmark for WalkMe’s NYC Office. It was no surprise when Janice was promoted to a Customer Success Team Lead, and I was excited to be assigned to her team so I could learn from WalkMe’s best. Janice had the challenge of managing a new team comprised of two different roles at WalkMe. Although the roles shared a common objective, they had very different jobs to fulfill. On top of this, Janice’s team was comprised of a unique mix of individuals with varying level of experiences, skillsets, ages, and most importantly personalities. Janice was able to balance all of these factors eloquently. She approached and managed every one of her employees differently, giving attention to areas that needed improvement, stepping back when less guidance was required, all while promoting her subordinate’s winning initiatives. Janice is never one to seek praise. She empowers all the members of her team, which builds individual and team confidence. This fine balance achieved what every manager seeks, success. She is amongst a handful of colleagues I’ve met in my career who I’d happily and confidently work for or alongside of in any project/venture/business. Plain and simple, if you are lucky enough to have Janice on your side, then you have a humble winner through and through. I could not recommend her highly enough.
Luis Martinez
Working with Janice and George was a pleasure, they consistently impressed us with their level of professionalism and attention to detail, and they were knowledgeable and responsive. They were instrumental in helping us deliver the project on time. I highly recommend book&brayer as a team that would add value to any environment.
Mark Beebe
Janice ran the team responsible for the customer success of WalkMe's largest strategic accounts. She was extremely effective in this role, building a winning culture inside her organization and true client partnerships that received full value from WalkMe's solution. Her positive energy, dedication, and tactful execution immensely benefited employees and customers alike, and her leadership was well respected across the company. I'd look forward to the chance of working with her again, and recommend her with highest praise.
George Tingo
Janice has the unique and often overlooked leadership quality of balance. She knows how to gracefully navigate the fine line of managing her team at a close level, while standing back and giving her subordinates the freedom to do their jobs. This dichotomy of balance not only allows Janice’s team to perform at a high level, but also allows her subordinates to grow and become better themselves. I’ve had the pleasure of working alongside of and later under the leadership of Janice during our shared tenure at WalkMe. When I started my career at WalkMe it was clear that Janice had a standout reputation in the office. Every person had a story of Janice going above and beyond, and her reputation and performance helped set the high benchmark for WalkMe’s NYC Office. It was no surprise when Janice was promoted to a Customer Success Team Lead, and I was excited to be assigned to her team so I could learn from WalkMe’s best. Janice had the challenge of managing a new team comprised of two different roles at WalkMe. Although the roles shared a common objective, they had very different jobs to fulfill. On top of this, Janice’s team was comprised of a unique mix of individuals with varying level of experiences, skillsets, ages, and most importantly personalities. Janice was able to balance all of these factors eloquently. She approached and managed every one of her employees differently, giving attention to areas that needed improvement, stepping back when less guidance was required, all while promoting her subordinate’s winning initiatives. Janice is never one to seek praise. She empowers all the members of her team, which builds individual and team confidence. This fine balance achieved what every manager seeks, success. She is amongst a handful of colleagues I’ve met in my career who I’d happily and confidently work for or alongside of in any project/venture/business. Plain and simple, if you are lucky enough to have Janice on your side, then you have a humble winner through and through. I could not recommend her highly enough.
Luis Martinez
Working with Janice and George was a pleasure, they consistently impressed us with their level of professionalism and attention to detail, and they were knowledgeable and responsive. They were instrumental in helping us deliver the project on time. I highly recommend book&brayer as a team that would add value to any environment.
Mark Beebe
Janice ran the team responsible for the customer success of WalkMe's largest strategic accounts. She was extremely effective in this role, building a winning culture inside her organization and true client partnerships that received full value from WalkMe's solution. Her positive energy, dedication, and tactful execution immensely benefited employees and customers alike, and her leadership was well respected across the company. I'd look forward to the chance of working with her again, and recommend her with highest praise.
George Tingo
Janice has the unique and often overlooked leadership quality of balance. She knows how to gracefully navigate the fine line of managing her team at a close level, while standing back and giving her subordinates the freedom to do their jobs. This dichotomy of balance not only allows Janice’s team to perform at a high level, but also allows her subordinates to grow and become better themselves. I’ve had the pleasure of working alongside of and later under the leadership of Janice during our shared tenure at WalkMe. When I started my career at WalkMe it was clear that Janice had a standout reputation in the office. Every person had a story of Janice going above and beyond, and her reputation and performance helped set the high benchmark for WalkMe’s NYC Office. It was no surprise when Janice was promoted to a Customer Success Team Lead, and I was excited to be assigned to her team so I could learn from WalkMe’s best. Janice had the challenge of managing a new team comprised of two different roles at WalkMe. Although the roles shared a common objective, they had very different jobs to fulfill. On top of this, Janice’s team was comprised of a unique mix of individuals with varying level of experiences, skillsets, ages, and most importantly personalities. Janice was able to balance all of these factors eloquently. She approached and managed every one of her employees differently, giving attention to areas that needed improvement, stepping back when less guidance was required, all while promoting her subordinate’s winning initiatives. Janice is never one to seek praise. She empowers all the members of her team, which builds individual and team confidence. This fine balance achieved what every manager seeks, success. She is amongst a handful of colleagues I’ve met in my career who I’d happily and confidently work for or alongside of in any project/venture/business. Plain and simple, if you are lucky enough to have Janice on your side, then you have a humble winner through and through. I could not recommend her highly enough.
Credentials
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Certified Digital Adoption Project Manager
WalkMe™Jun, 2021- Sep, 2024 -
Unconscious Bias
LinkedInJun, 2020- Sep, 2024 -
WalkMe Builder Certification
WalkMe™Jan, 2016- Sep, 2024
Experience
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book&brayer
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IT Services and IT Consulting
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1 - 100 Employee
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Co-Founder & Partner
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Sep 2021 - Present
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JAN LIN ART
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Belgium
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Printmaker
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Jan 2019 - Present
Jan Lin's work is in monotype printmaking, representing transitions. Transitions & phases in light, tone, personalities, and the emotions tied to it. website: https://www.janlin.art/ instagram: @janlin.art Jan Lin's work is in monotype printmaking, representing transitions. Transitions & phases in light, tone, personalities, and the emotions tied to it. website: https://www.janlin.art/ instagram: @janlin.art
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WalkMe™
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United States
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Software Development
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700 & Above Employee
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Director of Customer Success
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Jul 2019 - Sep 2021
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Manager, Strategic Account Management
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Jan 2019 - Jul 2019
Built and lead a first-in-class, customer-centric team focused on customer experience & health, timely renewals, and incremental growth opportunities - ultimately growing WalkMe’s credibility & presence as a Digital Adoption partner to our top Fortune 500 Strategic Customers.
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Manager, Strategic Customer Success
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Jun 2017 - Jul 2019
My role managing the Strategic Customer Success team is to build a team that is focused on growth and preventing churn. Ensuring they have the resources and skill sets to perform in their role and grow their customers.• Own US Strategic-West renewable ARR and manage 14 direct reports comprised of Customer Success Managers and Professional Services • Responsible for building out a first in class Strategic Customer Success team focused on customer growth• Mentor and guide Strategic & Enterprise Customer Success Manager to produce metrics driven value for our customers & ensure internal alignment on account strategy with the Sales group• Key point of escalation - creating complex deployment and save plans • Partnering closely with Product to constantly feed user feedback and drive toward end-user self-sufficiency Show less
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Manager, Enterprise Customer Success
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Sep 2016 - Jun 2017
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Customer Success Manager
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Jan 2016 - Sep 2016
My role as a Customer Success Manager was to ensure my customers saw measurable value that impacted the greater business. I am their biggest advocate - my success is directly correlated to their success. • Partnered with enterprise customers to ensure they see value and ROI with WalkMe• Owned onboarding including aspects such as program management, strategy, technical implementation, custom development, and training• Develop a trusted advisor relationship with all stakeholders including Program Manager, Executive sponsor, and Economic Buyer• Worked closely with Product to connect customer needs and pilot new features & releases Show less
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Root Division
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United States
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Artists and Writers
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1 - 100 Employee
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Operations
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Nov 2019 - May 2020
Root Division is a visual arts non-profit that connects creativity and community through a dynamic ecosystem of arts education, exhibitions, and studios. Our mission is to empower artists, promote community service, inspire youth, and enrich the Bay Area through engagement in the visual arts. Root Division is a launching pad for artists, a stepping-stone for educators, a door to creativity for youth, and a bridge for the general public to become supporters of the arts. Root Division is a visual arts non-profit that connects creativity and community through a dynamic ecosystem of arts education, exhibitions, and studios. Our mission is to empower artists, promote community service, inspire youth, and enrich the Bay Area through engagement in the visual arts. Root Division is a launching pad for artists, a stepping-stone for educators, a door to creativity for youth, and a bridge for the general public to become supporters of the arts.
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LinkedIn
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IT Services and IT Consulting
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1 - 100 Employee
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Account Manager
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Aug 2014 - Jan 2016
• Partnering with Technology companies to leverage LinkedIn as a marketing & content platform with goals to enhance their social presence, increase brand awareness, and generate marketing qualified leads
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Associate Account Manager
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Nov 2013 - Jul 2014
• Owned marketing campaign performance story by using data to make compelling stories & insights for our marketing clients • Identified trends in data to recommend actionable optimizations to increase performance and align with client goals• Collaborated directly with sales reps, ad operations, and Insights team
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Team Lead of Sales Development
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Mar 2013 - Oct 2013
• Lead a team of 10 Sales Reps in generating sales opportunities and helping organizations find top talent.
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Sales Development Specialist
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Apr 2012 - Feb 2013
• Partnered with Account Executives to generate opportunities with key decision makers to discuss Recruitment and Employment Brand Strategy • Helped to build out Canadian Sales Development Team- collaborated with new Manager to share best practices and scale success
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Rubbermaid Commercial Products
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United States
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Plastics Manufacturing
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300 - 400 Employee
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Healthcare Product Specialist
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Jun 2011 - Apr 2012
• Develop and manage account and customer relationships in an $8M healthcare territory in the San Francisco Bay Area- year to date grew new RCP business over one million dollars set to close within six months • Collaborate with Sales, Channel, and Segment Marketing Teams to strategically create end user demand • Successfully created and implemented a Microfiber Implementation Plan for one of the top five hospitals in the nation- plan included facility cost calculator, ROI calculator, presentations on the healthcare industry and a database of industry-related guidelines, trends and new articles • Solutions Selling by conducting facility surveys and reviews to provide end-users consultative assistance on product execution and solution budgeting to improve productivity and facility efficiencies • Drive new product commercialization marketing campaigns • Provide market intelligence and obtain key information from end-users on product development, concepts and ideas Show less
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Newell Rubbermaid
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United States
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Sales Representative
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Jun 2010 - Jun 2011
• Represent and manage multiple Tools, Hardware and Commercial Product brands in the Bay Area Territory- comprised of 55+ The Home Depot and Lowes stores • Out-performed Drop Ship sales goal by 200% • Educate store associates, managers, and end users on features/benefits of products and provide them with hands-on product demonstrations • Monitor and analyze sales trends in order to identify areas of opportunities and challenges while working closely with channel managers to ensure continuous communication of field observations • Created a detailed business plan in a $6.6M dollar territory- resulting in the ranking of #1 out of 32 Reps in sales in the nation • Ranked in Top 5 of the Field Performance Tracker- YTD having written $158K in POs and 45K in District Buys • Successfully designed a merchandising business plan for the new Lenox Hole Saw selected to be executed across the entire nation Show less
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Dick's Sporting Goods
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United States
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Retail
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700 & Above Employee
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Corporate Intern- Buyer Women's Nike Athletic Apparel
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May 2009 - Aug 2009
• Worked alongside with Nike Corporate vendors to establish future merchandise assortments • Selected and secured $3 million dollars’ worth of store merchandise POs • Successfully analyzed and proposed new women’s Nike run short business strategies to top executives • Created and completed key business review reports used by the VP DMM and the Director of Planning • Worked alongside with Nike Corporate vendors to establish future merchandise assortments • Selected and secured $3 million dollars’ worth of store merchandise POs • Successfully analyzed and proposed new women’s Nike run short business strategies to top executives • Created and completed key business review reports used by the VP DMM and the Director of Planning
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Hotel State College
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United States
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Food and Beverage Services
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1 - 100 Employee
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Administrator
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Sep 2006 - May 2009
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Bank of America
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United States
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Banking
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700 & Above Employee
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Telecommunications
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Jun 2006 - Sep 2006
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Education
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Penn State University
Smeal College of Business- Bachelor of Science (BS), Marketing & International Business -
VENUSA College International Studies, Venezuela
Bachelor of Science (BS), International Business -
2019 - 2019
City College of San Francisco
Continuing Education, Monotype Printmaking -
2019 - 2019
California College of the Arts
Continuing Education, Interior Design
Community
