Experience

Web Buds Ltd.

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Manager



IEC Games

• Digital Marketing Executive

  • Oct 2019 - Nov 2019

  - Run and manage advertising campaigns to promote company's game products on various platforms: Facebook Ads, Google Adwords, Unity, Applovin, Ironsource- Perform tasks regarding mobile games ASO: brainstorm and create video ad creatives, updategames’ description on stores, perform A/B tests for campaigns’ efficiency- Build company’s first customer care process - Run and manage advertising campaigns to promote company's game products on various platforms: Facebook Ads, Google Adwords, Unity, Applovin, Ironsource- Perform tasks regarding mobile games ASO: brainstorm and create video ad creatives, updategames’ description on stores, perform A/B tests for campaigns’ efficiency- Build company’s first customer care process



Tek Experts

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative / Technical Support Engineer

  • Apr 2018 - Sep 2019

  Tek Experts is a leading, global provider of business and IT support services, and a developer of technologies that enhance the customer experience by enabling our teams to work more effectively. My responsibilities: - Act as a liaison between Microsoft and world-wide customers on requests or issues relating toOffice applications configuration with two-thirds of 3,000 cases resolved- Identify and assign the incidents to the appropriate severity level, category, priority, team and engineer- Provide information, educate customers or perform troubleshooting steps to ensure the customers’ incidents are resolved within the client’s requirements- Make use of the appropriate information provided by the software and database systems to build problem-solving skills and maximize the quality of support- Interact with cross functional teams (Engineers, Subject Matter Experts, Internal and External Resources)- Provide internal training sessions for new hires, and cross-team training sessions regarding technical knowledge and soft skills- Participate in internal projects as presenter, content writer: TSIA audit, Customer Hero, Pure Inspiration