Immigration Specialist/ Processing Team Lead

• Nov 2022 - Present

English Teacher (part-time)

• Oct 2015 - Present

Providing English training sessions to different kinds of learners. Providing English training sessions to different kinds of learners.

Business Analyst

• Aug 2022 - Nov 2022

• Be part of the team that delivers innovative quality-focused software products • Coordinate the effort to shape the product experience • Constantly look for ways to deliver better value to customers • Assist in estimating development effort, prioritizing requirements, and evaluating deadlines • Conduct meetings and presentations • Perform user acceptance testing • Be part of the team that delivers innovative quality-focused software products • Coordinate the effort to shape the product experience • Constantly look for ways to deliver better value to customers • Assist in estimating development effort, prioritizing requirements, and evaluating deadlines • Conduct meetings and presentations • Perform user acceptance testing

Immigration Documentation Manager

• Jan 2021 - Jul 2021

- Handle the compilation of Investor visa applications. Countries in charge: Australia, Canada, USA- Liaise directly with immigration agent, lawyers, business planners and Vietnamese investor clients regarding business financial reports, property valuations, business proposals, etc.- Effectively address and provide consultation to clients’ queries. Have consecutively achieved customer satisfaction with 95% of clients giving five-star feedback- Initially appraise potential investor applicants, thus successfully assist sales team to increase the percentage of deal closings to 90%- Manage a team of 2 juniors Show less

Senior Immigration Documentation Consultant

• Jan 2020 - Dec 2020

- Handle the compilation of Investor visa applications. Countries in charge: Australia, Canada, USA- Directly liaise with immigration agent, lawyers, business planners and Vietnamese investor clients regarding business financial reports, property valuations, business proposals, etc.- Effectively address and provide consultation to clients’ queries. Have consecutively achieved customer satisfaction with 95% of clients giving five-star feedback- Initially appraise potential investor applicants, thus successfully assist sales team to increase the percentage of deal closings to 90% Show less

Immigration Documentation Consultant

• Jul 2017 - Dec 2019

- Handle the compilation of Investor visa applications. Countries in charge: Australia, USA- Directly liaise with immigration agent, lawyers, business planners and Vietnamese investor clients regarding business financial reports, property valuations, business proposals, etc.- Effectively address and provide consultation to clients’ queries. Have consecutively achieved customer satisfaction with 95% of clients giving five-star feedback

Immigration Officer

• Apr 2017 - May 2017

- Meticulously verify input and assessing integrity and risks of various visa application types - Attend to visa applicants’ request and queries - Assist Senior Immigration Officers in assessing and making decisions to visa applications - Meticulously verify input and assessing integrity and risks of various visa application types - Attend to visa applicants’ request and queries - Assist Senior Immigration Officers in assessing and making decisions to visa applications

IELTS Trainer

• Aug 2014 - Jul 2015

Providing IELTS speaking training to IELTS learners, through which helping reinforce their fluency and accuracy Providing IELTS speaking training to IELTS learners, through which helping reinforce their fluency and accuracy

Intern at Individual Customers Department

• Nov 2014 - Feb 2015

Supporting Credit Officers in Individual Customer Department, Supporting Credit Officers in Individual Customer Department,