Experience

American Board of Oral and Maxillofacial Surgery - ABOMS

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Examination Services Coordinator

  • Apr 2019 - Present

  The certifying board for the specialty of oral and maxillofacial surgery in the United States and is recognized and approved by the Council on Dental Education of the American Dental Association involving over 5,000 Diplomates globally. - Lead technical examination processes annually for over 1,500 doctors between vendors, schools, and staff- Write technical manuals (approximately four annually) for OMS programs and doctors to seamlessly navigate our database- Implement solutions to improve examination processes and increase certification value- Expertise in bridging communication and process gaps



Chicago Breast and Body Aesthetics

• Consultation Manager

  • Jun 2016 - Apr 2019

  Chicago premier center providing cosmetic and gynecologic surgical enhancements - Obtained and managed leads inquiring about surgery, aesthetics, and hormone optimization with an average of a 40% success rate of booking consultations, while the national average success rate for warm calls is 20%- Increased scheduled surgical consultations from 3 to 8 a day, decreased appointment no shows from 50% to 5%, with result of increasing annual revenue by 300%- Assisted in scheduling an average of 4 to 6 surgeries a week



RR Donnelley

• United States
• Advertising Services
• 700 & Above Employee

• Project Manager

  • Apr 2013 - Apr 2015

  Leading supplier and producer offering technology-driven variable data communications, end-to-end document solutions, and fulfillment - Managed over $10 million in corporate business accounts -- ie. MassMutual, The Hartford, and Aon Hewitt - Automated book projects for The Hartford to create seamless communication through the production process, which increased our client's SLA by 400% Leading supplier and producer offering technology-driven variable data communications, end-to-end document solutions, and fulfillment - Managed over $10 million in corporate business accounts -- ie. MassMutual, The Hartford, and Aon Hewitt - Automated book projects for The Hartford to create seamless communication through the production process, which increased our client's SLA by 400%



Della Graphics

• United States
• Printing Services
• 1 - 100 Employee

• Project Coordinator

  • May 2011 - Apr 2013

  An in house graphic design and production facility focusing on wide format printing for transportation companies- Performed cold calls at a 20% success rate (while the national average success rate is 2%), to arrange meetings between potential new clients and sales representative An in house graphic design and production facility focusing on wide format printing for transportation companies- Performed cold calls at a 20% success rate (while the national average success rate is 2%), to arrange meetings between potential new clients and sales representative