Experience

Mirae Asset Finance Company Limited (Vietnam)

• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2017 - Nov 2020

  Key Achievement:• Achieved 120% KPI per month.• Scored in top 1 of employees in the successful resolution of issue.• Non Performing Loan ratio under 0.1%.From 11/2019 to 11/2020: Finance Consultant• Identifying the truthfulness and accuracy in the documents from the customer’s documents.• Interviewing clients by telephone or in-person to gather financial information.• Analyzing and reviewing of paying customer.• Clarifying point that need attention and conflicting contents in the customer’s testimonies.• Call to the reference to verify the truthfulness an accuracy of the content that the customer has provided. • Approving, rejecting, or coordinating the approval or rejection of lines of credit or commercial, real estate, or personal loans.From Aug/2017 to Oct/2019: Sales Admin• Attending to all customer complaints in a friendly, professional manner; prepared trouble-ticket if necessary and worked to resolve the issue as expediently as possible. • Ensuring maximum client satisfactions by providing exceptional and personalized service to each client.• Management customer document, contract.• Send terminated contract to customer.• Preparing written documents to establish contracts with or communicating financial recommendations to clients.• Advice clients on the choosing the services that meet their requirements.• Directly to collect and summarize bank payment and report to related departments.



ACS Trading Vietnam

• Vietnam
• Financial Services
• 1 - 100 Employee

• Customer Service Officer

  • Nov 2015 - Jul 2017

  Key Achievement:• Achieved 100% KPI per month.Responsibility:• Immediately attends to customer complaints and works to have it resolved in the fastest way possible.• Ensure maximum client satisfaction by providing exceptional and personalized service to each client.• Receiving and transferring customer information to related department for solving problems ( Accountant, Risk, Sales . . . department)• Advice clients on the choosing the services that meet their requirements.



G2000 (Apparel) Limited

• Retail Apparel and Fashion
• 200 - 300 Employee

• Customer Service Representative

  • Aug 2013 - Oct 2015

  Key Achievement:• Achieved 120% KPI per month.Responsibility:• Resolve all customer complaints in a friendly and professional manner; Have a troubleshooting slip ready if necessary and work to resolve the issue as quickly as possible.• Advising customers on new products.• Pushing & Supporting sales to complete KPI Key Achievement:• Achieved 120% KPI per month.Responsibility:• Resolve all customer complaints in a friendly and professional manner; Have a troubleshooting slip ready if necessary and work to resolve the issue as quickly as possible.• Advising customers on new products.• Pushing & Supporting sales to complete KPI