Experience

Your.Rentals

• Sweden
• Software Development
• 1 - 100 Employee

• Fraud Analyst

  • Jun 2022 - Present

  - Checking the payment of each reservation to ensure its legitimacy.- Verifying the authenticity of each property manager's account registered on the system.- Resolving payment disputes reported by guests (chance of winning = 60%).- Using a combination of manual and automated tools to proactively analyze complex data.- Analyzing motives to prevent fraudsters from causing financial loss and reporting weekly to the manager.

• Customer Service Specialist

  • Oct 2021 - Jun 2022

  - Responding to guest inquiries in a timely and accurate way, via phone, email, or chat- Assisting guests to complete unpaid bookings (successfully converted 3000 euros/month)- Answering any questions property managers/guests might have about the booking process- Sorting out any issues that may arise with bookings or reservations (assigned 100-200 issues/day to all teams)- Providing support to property managers/guests who may need to amend or cancel a booking



VNE E-Commerce

• Hanoi, Hanoi, Vietnam

• Marketing Staff

  • Jun 2021 - Oct 2021

  - Researching the market and proposing solutions to increase the awareness of the company's products. - Producing content introducing products and interactive content on the company's official page. - Building website content and landing page for the company's brand. - Researching the market and proposing solutions to increase the awareness of the company's products. - Producing content introducing products and interactive content on the company's official page. - Building website content and landing page for the company's brand.



Institut français

• France
• Government Administration
• 700 & Above Employee

• Audio Visual Intern

  • Sep 2020 - Apr 2021

  - Checking subtitles for new movies. - Preparing licenses to apply for movie screening at the mentor's request. - Preparing cooperation contracts between the audiovisual service and partners such as BHD, VTV, etc. - Producing content to introduce movies every month on the website. - Translating documents (V-F & F-V) at the request of the mentor - Checking subtitles for new movies. - Preparing licenses to apply for movie screening at the mentor's request. - Preparing cooperation contracts between the audiovisual service and partners such as BHD, VTV, etc. - Producing content to introduce movies every month on the website. - Translating documents (V-F & F-V) at the request of the mentor