Experience

British University Vietnam

• Vietnam
• Higher Education
• 200 - 300 Employee

• Registry Associate Manager

  • Sep 2021 - Present

  - Provide day-to-day leadership and management in the design and delivery of student records and Registry services across the student lifecycle: from student acquisition to graduation. In-depth & details knowledge of the daily functions & responsibilities of each Registry team.- Provide day-to-day leadership and management towards the Registry’s operational strategy & budget planning, including systems and process review and the consideration of physical and human resource needs.- Support the Head of Registry to lead, develop and manage staff within the Registry and ensure a professional working environment that enables staff to develop.- Keep abreast of developments and sector norms in registry services and contribute to the development of policies and procedures in response to internal strategic priorities and external factors.- Assist with the management and administration of serious case reviews by Academic Compliance, supervising casework officers where required (Appeals, complaints, misconduct, disciplinaries, exceptional circumstances).- Assist the Head of Registry in motivating and managing the team on a daily basis; managing staffing issues within the team; providing input into staff induction, training and performance reviews; being actively involved in the recruitment of new staff; and developing a culture and infrastructure that facilitates an outstanding student experience and excellent service delivery to BUV staff, students, parents and external contacts.- Maintain effective working relationships with colleagues across BUV, in order to provide a joined-up, efficient and effective service to current and potential students. Show less

• Academic Compliance Executive

  • Jun 2019 - Aug 2021

  - Assists and work collaboratively with operational officers and managers of all academic units regards compliance matters.- Work closely with relevant stakeholders to identify issues with policies, procedures & processes under the scope of ACA and Registry.- Lead project team for process development and ensure that the new revised policies & processes comply with daily operational activities of the Registry Department.- In charge of all Extenuating Circumstance & Academic Conduct procedures at BUV.- Draft materials, support and deliver key academic regulations, procedures, and policies training to students, faculties & relevant ACA staff.- Draft standard templates, letters, forms, and other correspondences with students, parents, and external contact for ACA teams.- Support the Chairman & the Secretary of BUV Senate in coordinating with Senate committees and sub-committees, preparing for Senate meetings and getting approval for Senate's documents.- Coordinate special complaints & feedback cases. Liaise with relevant stakeholders to resolve and close these cases. Show less

• Exam Officer

  • Jun 2018 - May 2019

  - In charge of all exam & presentation coordination activities including scheduling, setting up locations, providing administration and logistics support, as well as coordinating markings. Be Chief invigilator for all exams on campus.- Keep track and involved in all steps of the assessment/exam process of BUV, Staffordshire University and University of London's programs from the beginning of the semester till the exam result released.- Record, proceed & keep track with Extenuating Circumstance & Academic Conduct cases.- Work with British Council & support students with University of London final exam at British Council in April for International Foundation Program and May for Business & Finance Degree. Show less



Hanoi Open University

• Hanoi

• Program Coordinator & MBA Course Administrator

  • Jun 2015 - May 2018

  - Administrate and Coordinate Hanoi Open University's MBA program with SEGi University (Malaysia) including all related admissions and assessments activities. Deal with all students' applications and profiles; as well as assessment submission coordination. - Coordinate and supervise HOU IT certification examinations. - Lead a part-time translator team to translate learning materials. Recruit members, allocate tasks, supervise performance and proofread. - Liaise with local and international partners for cooperation opportunities. Set up meetings and visits. Show less