Data Operations Associate, Salesforce Administrator

• Jul 2023 - Present

Salesforce Administrator

• Mar 2023 - Jul 2023

Sole Salesforce Administrator and Consultant, assisting the organisation to successfully adopt NPSP including:- • User Management - Direct user support, training, videos and personalising User Interface. • Business Analysis - Requirements gathering, understanding needs and how to improve, communicating with all users and Director. • Change Management - Created and maintained Sandbox environments for testing and successful deployment, highlight changes made within Salesforce. • Project Management - Tracking all requirements, identifying priorities and delivery dates including Salesforce App Rollout and Gmail integration. • Security Management - Utilised Salesforce Health Check and Optimizer features. • Data Management - Mass updating of Opportunities using Data Loader and Accounts using Data Import Wizard. • Reports and Dashboards - Creating and customising new reports, charts and dashboards. • Activity Management - Events, Tasks and Calendars. Show less

Office Manager and EA

• Feb 2022 - Oct 2022

• Office Manager for 2 x Central London offices, remote support for Amsterdam office and EA duties for Head of International. •Being the liaison between building management and Faire to support both sets of policies, managing facilities requests, submitting and chasing request to ensure a premium service is being provided. • Space manager - implementing new work and desk policy in hybrid environment, guidance on best practices and optimising office space for productivity. • Events - implementing, researching, sourcing and setting up all office events including biweekly happy hours, company parties, surprise and delight drops and vendor coordination and on site management. • Catering programme - sourcing and rolling out catering programme for in-office lunches every day and mindful snacks and drinks for staff. • Office budgets - invoice management, reconciling of corp card purchases (Ramp and Payhawk), tracking spending, expenses via SAP Concur. • Reception duties - managing visitors, staff queries and requests, post and deliveries and Office Notion page with updates and policies. • Manage a high-volume calendar across global time zones with diplomacy, discretion, and excellent judgement. • Be a strategic thought partner to the Head of International and assist with navigating complex challenges. • In charge of all Health and Safety - First Aider and Chief Fire Marshal. Show less

Office Facilities Manager

• Jun 2019 - Jan 2022

Managing front of house/runners team, all office, soft and hard facilities requirements across London and Manchester offices, main point of contact for all suppliers and EA duties for CEO and Creative Director. Building Maintenance • Setting up PPM contracts and ensuring all contracts are upheld including Water Hygiene, AC, Cleaning, Emergency Lighting, Electrical and PAT testing. • Primary contact for building maintenance for both Landlord as well as our own contractors - reporting issues and following up. • Walk rounds of building to check for any problems, bi-annual office inspections and annual risk assessments. • Gathering and comparing quotes for any works. Space and Move Management • Move Manager for Manchester office move - liaising with Fit Out Company, IT and Moves Company. • Managing office clear out - organising recces, move company, cancelling contracts, liaising with Landlord and Property Manager, assisting with Dilaps. • Desk and office space management - booking desks, ensuring all productions and departments have enough desk space, updating floor plans and amending office space and desks as required. Health & Safety • Keeping up to date with Government COVID guidelines and recommendations and ensuring office, staff and visitors are following procedures and policies. • Chief Fire Warden and First Aider and assisting the Director of Production with office health and safety including fire wardens and first aiders, organising annual checks and drills and procedures. • Responsible for all office ergonomics including DSE assessments. • All other matters relating to office health and safety compliance including routine office checks identifying trip hazards and maintaining clear fire exit routes. Security • Primary contact for intruder alarm monitoring and organising maintenance visits as well as the Keyholding Company. • Logging and issuing of all key fobs and their return. • First emergency contact for out of hours access and security. Show less

Office Facilities Manager

• Jan 2018 - Jun 2019

• Employee Well-Being and planning all social events (external and internal). • Managing office move of staff from 2 locations to the new premises. • Liaising between company co-founders and project manager, site manager and contractors. • Ensuring the snagging list was completed to Management’s satisfaction. • Sourcing and procuring, negotiating, securing and signing off new contracts and services for the new office including keyholding services, Vivreau taps, cleaning and waste management. • Implementing and rolling out new contracts including the BT phone system, printer/scanner, keyholding company and intruder alarm. • Management and administrator of system access of the new premises. • Facilities Management - building strong relationships with the Landlord and manage a range of contractors and service providers. • Line management and training of the front of house team and runners. • Project management - overseeing ad hoc projects as they arise. • PA and administrative support to the senior management team. • Overseeing H&S compliance throughout the Company and highlighting any problems to Management. • Maintaining the condition of the office and arranging for necessary repairs and refurbishments. • First Aider, Fire Marshal and ensuring we follow all legislations for emergency lighting, Legionella’s, AC maintenance, DSE and fire risk assessments. • New starters, Welcome and Health and Safety inductions. • Developing systems and procedures to improve the overall efficiency of the office as the company continues to grow. • Researching and planning internal and external staff and client social events such as sweepstakes and Summer Party. Show less

Department Co-ordinator and Support Analyst

• Apr 2015 - Dec 2017

• Provide all necessary PA, administrative and general clerical support to the AV Department including booking and co-ordinating meetings, record keeping, all purchasing requirements and diary management.• Sole operator and first contact of the AV Helpdesk London (telephone and e-mail) offering 1st line technical support to end users on multi-system video projection equipment including presentation set ups and VCs as well as all bookings, troubleshooting and setting up new conferencing accounts.• Involved with RFP process for new Meeting Room Manager system with the Heads of IT, Facilities and Sourcing and Procurement Departments. Reviewing pitches, providing feedback, testing system and assisting with implementation. To be rolled out to all UK offices and then rolled out globally if successful. • To arrange for equipment repairs, maintenance, call outs and installations to be booked, collected and delivered back to Hammersmith/or Satellite offices.• IOSH Trained and review RAMs and raise permits to work for all externals working on site.• First Responder – Trained fire marshal and first aider.• Liaise with all external contractors and vendors for site visits and works.• Maintain/Update records of all Audio Visual facilities within department’s domain and restock and order as required.• To compile quotations of standard AV equipment and peripherals.• SAP - Department casual buyer to process and pay all invoices for goods and services, goods receipt or service entry.• Department Purchase Card holder – responsible for orders, budget control and reconciling.• To maintain an up to date record of all AV & Projection department work histories.• IPTV Channel Checks – All internal TV distributed channels to be checked twice daily for errors, and compile a report highlighting all issues. Maintain/Update records ready for the department weekly service of the system. Show less

Facilities Co-ordinator

• Jun 2011 - Apr 2015

• Managing the Disney Vodafone Account representing 800 users; responsible for invoicing queries, new account set up, product orders and technical problems associated with existing or new devices. Analysing monthly account reports to identify areas of improvement and acts accordingly.• Managing company orders, ensuring deadlines are met by the vendors, monitor prices to ensure they meet service agreements.• •Establishing good working relationships with vendors and contractors, reviewing current processes and implementing more efficient, stream lined and personalised procedures.• Receiving, logging and processing fault calls and requests from building users and managing onsite contractors.• Manage service areas including the booking and management of car parking and meeting rooms.• Provide all necessary PA and administrative support to the Facilities Management team including record keeping, budget controls and filing.• Company administrator and contact for UPS, Addison Lee and Iron Mountain.• Assisting with Health and Safety - work station assessments, building walks, reviewing Method Statements and Risk Assessments (RAMS) for permits to work.• Completed and passed four day IOSH Managing Safely course – February 2014.• Department fire marshal and first aid trained.• Raising POs, Goods Receipting and ZFV60s on SAP.• Department Purchase Card holder – responsible for orders, budget control and reconciling.• Administer Company Car Fleet via the outsourced car leasing vendor: Liaise with provider and users; resolve queries and problems. • Manage the application and approval process relating to the provision of Company Cars, ensuring all appropriate policies and correct approvals are obtained before placing any orders.• Liaising closely with Senior Management, Department Heads and their PAs to build effective working relationships based on a professional approach and on mutual respect. Show less

Facilities Co-ordinator/PA

• May 2010 - May 2011

• PA to the Vice President of Regional Facilities Management EMEA and to the Facilities Manager UK. • Diary management and meeting coordination. • Invoice and budget management. • Administrative duties and the ‘go to’ person in the Admin Services department. • Telephone and e-mail help desk operator to all staff (including maintenance, office services and cleaning issues) • Logging all related requests/issues into the database. • Liaising appropriately with all the contractors and work group’s supervisors/managers to ensure the required service levels are maintained. • Covering main reception using Avaya computerised system and Hospitality Co-ordinator cover. Show less

Head English Teacher

• Mar 2008 - Dec 2009

Offering fun-filled activities promoting early brain and physical development. In charge of writing all English curriculum, scheduling, delegating, training new staff and editing and checking all materials. Offering fun-filled activities promoting early brain and physical development. In charge of writing all English curriculum, scheduling, delegating, training new staff and editing and checking all materials.