Experience

Compusense Inc.
• Canada
• Research
• 1 - 100 Employee
• Client Success Specialist

  • Feb 2019 - Present


PetSmart

• United States
• Retail
• 700 & Above Employee

• Pet Trainer

  • Feb 2016 - Feb 2017

  • Consistently comped sales numbers from previous year and held top numbers for Atlantic Canada• Maintained client records, identified root causes of customer problems and provided solutions that went beyond expectation• Organized, promoted, set-up, and ran special events • Taught and coached clients on proper practices

• Customer Engagement Leader

  • Feb 2015 - Jan 2016

  • Received and responded to e-mails, faxes and phone calls• Filed paperwork, ordered supplies, prepared bank deposits and balanced store safe• Ensured the safety of employees and customers as per company and federal policy• Provided high level of quality to make sure every customer received the best product and service • Actively ensured that quotas were met as per daily metrics and strove to exceed on a day-to-day basis• Made lasting impressions and connections with customers by having a positive and genuine attitude• Coached and corrected associates when needed front line associates Show less

• Cashier Customer Service, Stocker

  • May 2010 - Jan 2015

  Used POS system - Replenished merchandise - Helped and found solutions for customers - Created an enjoyable experience



University of Waterloo

• Canada
• Higher Education
• 700 & Above Employee

• Teacher Assistant

  • May 2013 - Dec 2013

  Leading Spanish language labs - Preparing weekly lesson plans and activities for students - Assisting students with language difficulties - Managing and motivating groups of students Leading Spanish language labs - Preparing weekly lesson plans and activities for students - Assisting students with language difficulties - Managing and motivating groups of students



NutriLawn

• Environmental Services
• 1 - 100 Employee

• Lead generator

  • Apr 2013 - Jul 2013

  Informed the public/customers about product and company - Created personable connection - Aided in generating sales and quotes for product Informed the public/customers about product and company - Created personable connection - Aided in generating sales and quotes for product