Experience

Mastery Education-the creators of Measuring Up

• Senior Account Executive

  • Sep 2006 - Present

  An educational company that delivers both supplemental curriculum and assessment print and SaaS learning solutions customized to State Standards. The flexible, dynamic suite of products enables educators to deliver data-driven decisions to support academic success. ACCOUNT EXECUTIVE · Exceeds annual revenue quota YoY by an average of 33% in last 5 years. · Establish relationships with clients to understand specific needs resulting in driving $750 - $1MIL, yearly, depending on assigned territory. · Attend industry conferences, district meeting, and trainings. · Recognized as top-performing account executive for the company from 2017-present · Led development of demo strategy for new product offering which was used to increase SaaS revenue by 25%. · Worked closely with marketing to integrate the needs of customers into all collateral and lead gen. · Performs regular check-ins with existing clients to ensure needs are being met and to support the implementation · Serve as a mentor to new reps, supporting their sales training in presentations, demos, and closing skills. · Manage all customer communication from discovery calls through contract negotiation with a closing rate of 10% above average · Work closely with existing clients to uncover potential areas of expansion, and present findings to the executive team, resulting in the enhancements and features included in revisions and new product. SKILLS: Relationship Building Written & Verbal Communication Goal-Oriented Prospecting Sales and Negotiations Strong Collaboration Detail Oriented Time Management Presentations CRM (Salesforce, Sugar) Microsoft Office Programs Show less



QATAR Airways Dubai (UAE)/Doha (QATAR)

• Sr. Flight Stewardess/Passenger Service Executive

  • Aug 1997 - Jul 2001

  A national carrier of the Arabian Gulf State of Qatar which has become one of the world’s fastest-growing airlines. CUSTOMER SUPPORT MANAGER - Supported Area Manager in the areas of communications and policy compliance, events and logistics coordination, and problem resolution. - Managed high volume of inquiries from clients and quality service which supported growth and retention. Other Positions Held at Qatar: - Passenger Service Executive - Senior Flight Attendant A national carrier of the Arabian Gulf State of Qatar which has become one of the world’s fastest-growing airlines. CUSTOMER SUPPORT MANAGER - Supported Area Manager in the areas of communications and policy compliance, events and logistics coordination, and problem resolution. - Managed high volume of inquiries from clients and quality service which supported growth and retention. Other Positions Held at Qatar: - Passenger Service Executive - Senior Flight Attendant



SKYLINE NEPC Airlines - India

• Flight Stewardess

  • Aug 1995 - Aug 1997

   Welcoming passengers in aircraft and guiding them to their respective seats.  Document all in-flight incidents including first-aid, illnesses and any emergency situation.  Make all announcements pertaining to boarding, emergency, landing and all situations that may arise while in-flight.  Attention to unaccompanied minors and children.  Assist elderly, disabled and handicapped passengers in a professional manner.  Providing a high customer service level on board the aircraft for passengers, ensuring safety regulations are followed all the time, check and balance of onboard duty free sales.  Serving food and beverages as per individual requirement and tastes. Preflight all emergency equipment and report all discrepancies to the PIC. Show less