Experience

ProcurePro

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Co Head of Customer Success

  • Feb 2023 - Present

• Customer success Team Lead

  • Oct 2022 - Feb 2023



Assignar

• United States
• Software Development
• 1 - 100 Employee

• CS Technical Team Lead

  • Feb 2021 - Jun 2021

  In addition to the responsibilities as CS Team Lead I provided CS team members with mentoring on Technical product and customer management aspects while also being the link between Product and CS making sure all proper channels were used like Jira or Confluence.I also worked closely with Marketing and Product on client communications like one to many comms through Planhat or Intercom.Client portfolio; 100+

• Customer Success Team Lead

  • 2019 - Feb 2021

  In addition to responsibilities as a CSM; while handling a portfolio of 80+ clients, including strategic and enterprise, I also supported the Director of CS in the daily managing of the team and onboarding new members.Created and presented QBRs to client stakeholders using Looker and Quicksight

• Customer Success Manager

  • Oct 2017 - Jul 2019

  On a day to day I managed a portfolio of 60+ clients maintaining daily communication, technical support and problem solving through Intercom, emails and video calls.I advised stakeholders, from champions to c-suite, on best practices and how to utilise the system to best achieve their desired outcomes.With new clients I conducted system implementation and onboarding which consisted of both online and in person sessions followed by support throughput the client lifecycle and eventually renewals. Show less



Shift8

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Client Services Coordinator

  • May 2016 - Sep 2017

  -Managing client relationships -Daily communications with clients on email, phone and face to face catch ups -Communicating client´s needs to developers and management -Support, both technical and cloud based -On site and in office implementation/training on product suite -Managing client relationships -Daily communications with clients on email, phone and face to face catch ups -Communicating client´s needs to developers and management -Support, both technical and cloud based -On site and in office implementation/training on product suite



Howard AS

• United Kingdom
• Facilities Services

• Sales coordinator

  • Apr 2014 - Mar 2016

  Member of sales team: -Coordination and execution of marketing activities and classes -Project managing and organizing fairs -Direct sales towards clients and my own client portfolio -Organizing showroom Sales coordinator: -Assisting the sales team -Other administrative duties like invoicing and customer relation -Handling reclamations and customer service -Punching orders, handling emails and telephone -Maintaining showroom and office Member of sales team: -Coordination and execution of marketing activities and classes -Project managing and organizing fairs -Direct sales towards clients and my own client portfolio -Organizing showroom Sales coordinator: -Assisting the sales team -Other administrative duties like invoicing and customer relation -Handling reclamations and customer service -Punching orders, handling emails and telephone -Maintaining showroom and office