Experience

HUDU

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Director of User Experience

  • Aug 2023 - Present

  As HUDU's Director of User Experience, I ensure 100% user satisfaction by investigating support tickets, connecting with LIST-ers and DO-ers, and filling out our knowledge base to centralize resources. As HUDU's Director of User Experience, I ensure 100% user satisfaction by investigating support tickets, connecting with LIST-ers and DO-ers, and filling out our knowledge base to centralize resources.



ProCircular

• United States
• Computer and Network Security
• 1 - 100 Employee

• Creative Technical Writer

  • Jun 2020 - Jun 2023

  I maintain our reporting quality standards, produce blog content, and perform general copy editing for content throughout the organization. I am responsible for augmenting and maintaining our repertoire of documented processes and procedures.

• Project Management Intern

  • May 2019 - Jun 2020

  I am responsible for quality-checking reports, scheduling internal and external engagements, and maintaining client communication. The most interesting part of my job is translating technical jargon from reports into intelligible language for executives to understand. Effectively communicating cyber-vulnerabilities helps businesses understand threats and protect themselves from attack.



Peter Kennedy Swim School

• Swimming Instructor

  • Jun 2018 - May 2019

  I work individually with children of different ages and experience levels, adapting lessons to suit their goals and abilities. I learned to develop trusting relationships with my clients, easing the stress of both children and parents. I work individually with children of different ages and experience levels, adapting lessons to suit their goals and abilities. I learned to develop trusting relationships with my clients, easing the stress of both children and parents.



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Guest Service Associate (Seasonal)

  • Nov 2017 - Jan 2018

  I resolve customer issues in a fast-paced, retail environment. Working in the store's center of communication taught me how to efficiently organize information, deescalate customer interactions, and communicate with staff. I resolve customer issues in a fast-paced, retail environment. Working in the store's center of communication taught me how to efficiently organize information, deescalate customer interactions, and communicate with staff.



Caribou Coffee

• United States
• Food and Beverage Services
• 700 & Above Employee

• Shift Supervisor

  • Mar 2015 - Aug 2017

  I was promoted to a supervisor position after serving as a team member for two years. I learned basic sales and customer service skills while working as a team member. As a supervisor, I was responsible for training 7 new employees and organizing resources on a weekly basis. I was promoted to a supervisor position after serving as a team member for two years. I learned basic sales and customer service skills while working as a team member. As a supervisor, I was responsible for training 7 new employees and organizing resources on a weekly basis.



B&S Satirical Newspaper

• United States
• Writing and Editing

• Content Contributor

  • Jan 2017 - May 2017

  During my time on the writing staff, I contributed 8 articles that were published in print and online. I collaborated with editors and writing staff during meetings and wrote independently to meet weekly deadlines. During my time on the writing staff, I contributed 8 articles that were published in print and online. I collaborated with editors and writing staff during meetings and wrote independently to meet weekly deadlines.