Experience

KVEW Your Local ABC TV

• Creative Marketing Solutions

  • Jun 2015 - Present

  Identifying businesses with potential for growth through targeted TV & Digital marketing. Relationship Building and Client Needs Analysis Proposal Writing and Presentation Script Writing and Commercial Direction Identifying businesses with potential for growth through targeted TV & Digital marketing. Relationship Building and Client Needs Analysis Proposal Writing and Presentation Script Writing and Commercial Direction



Costco Wholesale

• Wholesale
• 1 - 100 Employee

• Front End Assistant Manager

  • Mar 2015 - Jun 2015

  • Manage personnel, scheduling, marketing promotions and member services. • Coach and develop nine supervisors and 70 front end employees. • Resolve escalated member service issues and complaints. • Interview, hire, onboard, coach, evaluate and celebrate employee performance. Skills Used Process Improvement, Team Building, Performance Coaching, Motivation, Organization, Creativity, Writing and Verbal Communication Skills, Office Suite, Project Coordination, Presentations

• Business Development Manager

  • Sep 2013 - Mar 2015

  • Managed three marketing reps focused on restaurant, convenience store and tobacco markets. • First Half FY15: Rep Account Revenues +29% (+$770,000); Focus Product Revenues +10% • Establish new procedures improving interdepartmental communications and inventory shrink. • Create PowerPoint/ Word/ Excel presentations for tradeshows, reports and marketing. • Interview, hire, onboard, coach, evaluate and celebrate employee development.



FunFoldables

• Business Owner

  • 2009 - 2012

  • Designed and nationally marketed origami stationery and craft kits. • Wrote advertising, website and social media content, designed brochures and a product catalog. • Built a commercial website using Yahoo Business and PayPal for online purchases. • Recruited and compensated artists, crafters and sales reps through royalties, piece rates and commissions. • Submitted editorial and photographic content published in national industry magazines and regional newspapers. • "Finalist," National Stationery Show's Best New Products Competition, New York City. Show less



Pfizer

• Events Services
• 1 - 100 Employee

• Professional Healthcare Representative

  • Jul 2007 - Oct 2008

  Successfully managed a Western Washington sales territory. Detailed Chantix, Detrol, Viagra Spiriva and Celebrex to pulmonologists, urologists, orthopedists, primary care physicians, pharmacists and nurse practitioners. "Honorable Mention," West Washington Regional Sales Stimulus Contest. Successfully managed a Western Washington sales territory. Detailed Chantix, Detrol, Viagra Spiriva and Celebrex to pulmonologists, urologists, orthopedists, primary care physicians, pharmacists and nurse practitioners. "Honorable Mention," West Washington Regional Sales Stimulus Contest.



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Senior Cargo Sales Rep, CS Supervisor and CS Rep

  • 1986 - 2007

  San Francisco: • Grew developmental accounts into multi-million dollar territory ($1.6M new revenue from top ten accounts +78%). • Implemented customer-centric operations at San Jose and Oakland airports to captured new business. • Launched groundbreaking Outcall Program capturing new business on under-capacity flights. • Regional Cargo Sales Rep of the Year. Nationally #3 in Contract Execution. San Francisco: Customer Service Supervisor • Supervised CS agents and operations to meet "on-time" goals and improve customer experience. • Coordinated interdepartmental responses to irregular ops prioritizing premium customers and minimizing disservice. • Significantly increased agent-driven revenues through training and support. • Interviewed, hired, coached, disciplined, evaluated and celebrated employee performance. Honolulu, Seattle: Customer Service Representative • Delivered superior communications and technical service in complex, time-sensitive operations. • Generated $100,000 new upgrade sales as gate agent. Launched competitive campaign increasing agent-driven revenues. • Proactively provided exceptional service overall and specifically to International First Class and Premium Customers. • Worldwide Top Producer Upgrade Sales. "Best of the Best" Peer Trainer. West Region Roundtable Representative. Show less