Experience

SYKES Colombia

• Colombia
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Tier 2 Cisco Support Engineer (Server Virtualization team)

  • Jun 2019 - Present

  - Provide support for hardware and software problems experienced in Cisco UCS Server (UCS C and Blades) - Provide assistance for installation of Cisco UCS C and B series servers along with configuration problems faced during this stage (CIMC configuration, OS installation, KVM access, firmware/hardware/OS compatibility, Service Profile assignment, Disjoint Layer 2 domains, etc.) - Provide support for firmware upgrade in UCSM, UCS C and B series servers - Do log analysis for investigation of root cause of server crashes, reboot, lost of connectivity or any other unexpected behavior seen in UCS C and B series servers - Manage escalated cases which require additional technical skills - Deliver training for technical re-enforcement to Tier 1 engineers



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Cisco Support Engineer (Architecture Team)

  • Mar 2014 - Jun 2019

  - Knowledge and expertise on Hardware and Software Router Architecture - Provide Technical support for IOS/IOS-XE platform on Routers and Switches for Cisco customers. - Provide analysis and resolution for unexpected behaviors reported in Cisco Router Products - Analyze data from crash episodes to find root cause and provide a fix for it - Support on Software and firmware upgrade on Cisco Routers - Perform Rommon and Password recovery on Cisco Routers - Identify and confirm Hardware and Software compatibility for modules and other parts on Cisco Routers - Provide root cause analysis and address Boot Failure issues on Routers - Provide assistance on Syslog configuration and problems related to this set up



NEYTUM

• Spain
• Professional Training and Coaching
• 1 - 100 Employee

• Bilingual Customer Service Representative

  • Aug 2013 - Jan 2014

  - Booking - Tickets purchasing - Fly scheduled changes - Baggage information - Booking - Tickets purchasing - Fly scheduled changes - Baggage information