Experience

Lion Energy

• United States
• Renewables & Environment
• 1 - 100 Employee

• Global Logistics Manager

  • Apr 2021 - Present

  At Lion Energy, we believe we are all on a journey to become energy independent. Our Smart Energy solutions help you optimize the way you store and use energy. We are dedicated to providing safe, silent, renewable power that you can use every day – around the house, in the yard, on an adventure or during an emergency. We do this by engineering, creating, manufacturing, testing and delivering high-quality energy storage products for home, work or play. Our Operations department keeps our company running as we import our batteries and solar panels, test them, and send them out to consumers and wholesalers across the country. We manage inventory in five warehouses including our Corporate Warehouse in American Fork, Utah and a new testing and storage facility in Atlanta, Georgia. Our understanding of hazmat shipments and customization of our ERP system, NetSuite, sets us apart from any other battery or fulfillment company you'll encounter. Our goal is simple, be the best! Show less



Instructure

• United States
• E-Learning Providers
• 700 & Above Employee

• Technical Support Engineer

  • May 2020 - Feb 2021

  Responded to phone calls, chats, and emails from admins, teachers, and student end-users by doing the following: Validating and clarifying the issue reported Answering how-to questions Fixing end-user issues that are resolvable through the Canvas user interface Replicating, troubleshooting, and describing simple bugs Keeping thorough, clear, and complete records in the ticketing system of all actions taken Escalating call tickets not resolvable at the L1 level to the L2 Support team In addition, I created the new support documentation system, "The Hub" which is now used by all Level 1 engineers while troubleshooting issues and answering questions. Show less



BYU Broadcasting

• United States
• Entertainment Providers
• 200 - 300 Employee

• Hair and Makeup Student Coordinator

  • Dec 2018 - May 2020

• Assistant to the Coordinating Producer

  • Aug 2018 - May 2020