Experience

Stratifyd

• United States
• Software Development
• 1 - 100 Employee

• Information Security Manager

  • Mar 2022 - Present

• Senior Security Operations Specialist

  • Nov 2020 - Apr 2022



Q2

• United States
• Financial Services
• 700 & Above Employee

• Information Security Analyst

  • Nov 2019 - Nov 2020



PrecisionLender

• United States
• Software Development
• 1 - 100 Employee

• Security Operations Specialist

  • Mar 2019 - Nov 2019

• Security Operations Analyst

  • Mar 2017 - Mar 2019

• IT Support Specialist

  • Jul 2016 - Mar 2017



One Source Communications

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Wireline Repair Technician

  • May 2015 - Jul 2016

  As a Wireline Repair Technician, I worked to manage the repair process and ensure the accurate diagnosis and timely first-time resolution of service impairments. I referred repeat and chronic trouble reports to management’s attention to achieve final resolution and customer satisfaction. I engaged management to pursue service alt-routing and redesign opportunities to reduce customer impact when appropriate. I also helped maintain continued communication with the client by providing status updates during the resolution process if the issue was not resolved in one call. The use of creative problem resolution skills was used daily to offer suggestions for temporary solutions if possible to assist clients until full resolution was complete.



Classroom Technology at East Carolina Unversity

• Classroom Technology Student Technician

  • May 2013 - May 2015

  Provided classroom support for all the classroom's on East Carolina's campus. Gained experience in working with and troubleshooting Windows XP-Windows 8, Mac OSX, Crestron Systems, and PC Hardware. I have a great amount of experience in working with customer service. As a classroom technician at East Carolina University I answered phones, placed tickets regarding issues reported around campus and traveled from building to building troubleshooting the classroom technology systems in the classrooms around campus.