Lindsey Thomas

Tier II Member Services at Connect for Health Colorado
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Contact Information
us****@****om
(386) 825-5501
Location
Denver, Colorado, United States, US
Languages
  • French Limited working proficiency
  • Spanish Professional working proficiency
  • Italian Limited working proficiency
  • Portuguese Limited working proficiency
Skills

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Bio

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Credentials

  • Content Creation: Strategy and Tools
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • SEO: Link Building
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • SEO: Optimize Your Social Media Profiles
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Social Media Marketing Strategy: TikTok and Instagram Reels
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Social Media Marketing for Small Business
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Working with Difficult People
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Write a Bestselling Novel in 15 Steps
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Build a Personal Learning Plan and Stick with It
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Discovering Your Strengths
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Figuring Out Your Next Move
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • TEFL 120 Hour Certificate
    i-to-i TEFL

Experience

  • Connect for Health Colorado
    • United States
    • Non-profit Organizations
    • 100 - 200 Employee
    • Tier II Member Services
      • Oct 2018 - Present

      -Managing high-volume inbound calls, educating callers about program eligibility and enrollment, trouble-shooting website issues, providing technical support-Top 1% performer in productivity scores and 93% average on QA scores during last review -Managing high-volume inbound calls, educating callers about program eligibility and enrollment, trouble-shooting website issues, providing technical support-Top 1% performer in productivity scores and 93% average on QA scores during last review

  • Independent Contractor
    • Bilingual Administrative and Event Staff
      • May 2017 - Oct 2018

      -Remote language service coordination for Xtra Mile Interpretation-Receptionist for Renewal by Andersen-International/bilingual registration for professional conferences and trade shows at Colorado Convention Center-Catering, event set-up for Denver Museum of Nature and Science and History Colorado Center -Merchandise sales for Cirque du Soleil's "Luzia" production -Remote language service coordination for Xtra Mile Interpretation-Receptionist for Renewal by Andersen-International/bilingual registration for professional conferences and trade shows at Colorado Convention Center-Catering, event set-up for Denver Museum of Nature and Science and History Colorado Center -Merchandise sales for Cirque du Soleil's "Luzia" production

  • Providence Support Services
    • Quality Assurance Assistant
      • Mar 2013 - Apr 2017

      -Coordinating monthly meetings with house managers for documentation review-Resolved deficiencies for internal/external audits -Chaired Human Rights Committee -Maintained confidential client records -Coordinating monthly meetings with house managers for documentation review-Resolved deficiencies for internal/external audits -Chaired Human Rights Committee -Maintained confidential client records

  • Clara Labs
    • United States
    • Software Development
    • 1 - 100 Employee
    • Virtual Assistant/Independent contractor
      • Sep 2016 - Oct 2016

      Provided oversight of A.I. scheduling processes using gmail/google calendar-based platform Provided oversight of A.I. scheduling processes using gmail/google calendar-based platform

  • Top Language Academy
    • English Instructor
      • Mar 2010 - Dec 2010

      -Taught English as a foreign language to students of all ages -Taught English as a foreign language to students of all ages

  • Southwest Airlines
    • Airlines and Aviation
    • 700 & Above Employee
    • Customer Service
      • Mar 2002 - Jul 2009

      -Ticket sales, flight check in, provided flight status and other public announcements at departure gate; processed delayed and lost bag claims, resolved passenger inconveniences regarding delayed, cancelled and overbooked flights-Volunteered to assist Manchester, New Hampshire station during summer of 2004 due to understaffing -Ticket sales, flight check in, provided flight status and other public announcements at departure gate; processed delayed and lost bag claims, resolved passenger inconveniences regarding delayed, cancelled and overbooked flights-Volunteered to assist Manchester, New Hampshire station during summer of 2004 due to understaffing

Education

  • The University of New Mexico
    Bachelor of University Studies, Spanish
    2004 - 2008
  • freeCodeCamp
    2017 -

Community

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