Quality Assurance Manager

• Jul 2009 - Present

Resolving all matters associated with the implementation of the Quality Management System, including:• Creating, reviewing and/or revising policies and procedures;• Creating, reviewing and/or revising job descriptions;• Creating, reviewing and/or revising manuals.Ensuring the Quality Policy of the firm is observed.Ensuring that statutory and regulatory requirements are met.Monitoring the firm’s Quality Management System by means of audit to determine where improvements are needed and verifying implementation of the necessary corrective action.Verifying that approved procedures are adopted by all personnel and any necessary procedures / systems are raised, updated and implemented.Ensuring that all personnel are familiar with the Quality Management System, its policies and procedures, and have ready access to them.Performing new staff inductions.Determining training needs of staff and monitoring performance. Show less

Personal Assistant

• Apr 2003 - Mar 2012