Experience

Oxford Risk Management Group

• United States
• Insurance
• 1 - 100 Employee

• Sales Operations Coordinator/ Executive Assistant

  • Apr 2021 - Present

  Support to CCO, CEO & Director of National Accounts & Special Programs

• Executive Assistant/Office Manger

  • May 2017 - May 2021

  Sparks Glencoe, Maryland • Support to COO; cross-functionally develop best practices and resources to improve the organization, tracking and training in Facility Management, Operations, Sales Operations/Marketing, IT, HR on-boarding, Event Planning and Administration; Support team processing high volumes of invoice/premium posting and reconciliation, insured renewal call scheduling, client’s most important risk coverage selections, annual policies, preparing premium check deposits and filing to meet compliance… Show more • Support to COO; cross-functionally develop best practices and resources to improve the organization, tracking and training in Facility Management, Operations, Sales Operations/Marketing, IT, HR on-boarding, Event Planning and Administration; Support team processing high volumes of invoice/premium posting and reconciliation, insured renewal call scheduling, client’s most important risk coverage selections, annual policies, preparing premium check deposits and filing to meet compliance standards • Liason to multiple IT and facilities vendors, coordinate new hire on-boarding and training, calendar management and meeting planning, excel training, enhance Operations reports using excel pivot tables and analytical skills, troubleshoot employee related office or IT requests and program databases • Project Manager for office construction expansion and IT infrastructure upgrades • In-house Salesforce Co-Admin; Responsibilities include developing custom report insights for Client Services and Underwriting Management team to help streamline the insurance renewal process and provide overall account health data in dashboards; Recognized for identifying data integrity issues, conducting audits and problem-solving to maintain an optimal database; Create internal trainings to improve staff skillsets and best practices; Assist enhancing database configurations and automated workflows • Facilitate travel, purchase orders and expense report processing in Concur system • Supervise Receptionist; developed Admin protocols and training program to create efficient workflow • Managed all major corporate events both domestic and international while maintaining high prioritization and developing best practices; Developed marketing promotional products by researching and working closely with vendors • Cross-trained to support our Claims Specialist; Responsibilities included working closely with our Captive Manager, in-house Counsel and clients to support the captive insurance claims cycle



Shuefly designs

• Freelance Graphic Designer

  • Feb 2011 - Present

  shueflydesigns.com • Design custom graphics using innovative thinking, market strategy and tools to develop a visual message across a specific market segment in Adobe CS4 Creative Suite • Create layouts for announcements and brand identity packages • Digital photography and refurbishing/enhance images in Photoshop



Habitat for Humanity

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Volunteer

  • Mar 2021 - May 2021

  United States



Henry Schein

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Regional Administrative Assistant of Northern Virginia Dental Sales

  • Apr 2016 - Oct 2016

  VA • Supported the Regional Manager and Regional Operations Manager of Northern Virginia Dental Sales division; generated, audited, analyzed and enhanced sales efficiency, operations and financial statistics reports in excel using various databases while illustrating data trends • Administered high volumes of sales territory re-assignments requests in database system, practice analysis report packages for customers, expense reports, office or marketing supply orders and customer sales lead… Show more • Supported the Regional Manager and Regional Operations Manager of Northern Virginia Dental Sales division; generated, audited, analyzed and enhanced sales efficiency, operations and financial statistics reports in excel using various databases while illustrating data trends • Administered high volumes of sales territory re-assignments requests in database system, practice analysis report packages for customers, expense reports, office or marketing supply orders and customer sales lead inquiries. Coordinated sales meetings and WebEx conference calls, created PowerPoint slide decks and meeting materials, managed team travel arrangements and Regional Manager’s Microsoft Outlook calendar organization • Organized and managed Sales/Marketing events for the Northern Virginia Dental Sales center using Event Connect and RSVP system. Responsibilities included event/marketing planning logistics, budget tracking and seminar tuition analysis in excel, catering research/ ordering, coordinating demo appointments, distributing marketing collateral, attendance tracking, helping to setup and breakdown events and orchestrating email communications to help promote all center calendar year events • Developed and implemented standardized operations processes in excel to optimize efficient team assignments turn around rates, automation and accuracy Show less



NextGen RCM Services

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Collections Administrative Specialist

  • May 2014 - Apr 2016

  Hunt Valley, Maryland • Created and generated operations reports for daily financial statistics, month-end, client invoices and internal productivity in excel. Compiled spreadsheets and analyzed pivot tables, cash reconciliation data, financial scorecards and delivered insight to overall financial health of client • Recognized for implementing operational audits, problem-solving, insight and training material to facilitate internal process improvement results • Responsibilities included insurance claims and… Show more • Created and generated operations reports for daily financial statistics, month-end, client invoices and internal productivity in excel. Compiled spreadsheets and analyzed pivot tables, cash reconciliation data, financial scorecards and delivered insight to overall financial health of client • Recognized for implementing operational audits, problem-solving, insight and training material to facilitate internal process improvement results • Responsibilities included insurance claims and appeals processing, research, analyze and update account activity detail, insurances, adjustments, payment posting and claims statuses, resolving patient account or correspondence issues, attorney and patient letter request processing, monitoring temps projects, conducting excel and temp training • Leveraged NextGen Practice Management software skills to produce database audits/upgrade testing results

• Corporate Staff Assistant/ Executive Assistant

  • Feb 2012 - May 2014

  Hunt Valley, Md • Supported three senior-level managers under fast-paced work environment while handling incoming phone calls at front desk; streamlined department meetings, corporate luncheons and interviews, managed organization of Microsoft Outlook calendars and team time sheets, processed high volumes of expense reports, travel arrangements and data entry, created and edited Power Point presentations, SSRS white papers in word documents and Digital Signage campaigns for office • Managed high-level… Show more • Supported three senior-level managers under fast-paced work environment while handling incoming phone calls at front desk; streamlined department meetings, corporate luncheons and interviews, managed organization of Microsoft Outlook calendars and team time sheets, processed high volumes of expense reports, travel arrangements and data entry, created and edited Power Point presentations, SSRS white papers in word documents and Digital Signage campaigns for office • Managed high-level software operations projects and implementations helping to increase efficient workflow and process improvement for clients; included Courtesy Attendant, Titan/Insight Reporting, Real-Time Eligibility Verification software solutions and NextGen Practice Management upgrade testing. Developed effective planning, tracking, auditing and time management skills, created presentations to promote product sales and marketing, administered client WebEx training programs and created reference guides • Monitored and fixed various operations processes using a wide-range of software applications to promote overall company success; Included client data integrity, patient statements and background business processor for reporting • Generated and analyzed operations data from SSRS platform, practice management databases and KPI month end reports in excel • Spearheaded front office support training program and monitored receptionist workload



OpenText Corp

• Canada
• 1 - 100 Employee

• Administrative Assistant

  • May 2010 - Feb 2012

  Baltimore, Maryland Area • Supported GM Sales; coordinated conference calls and WebEx meetings for customers, prospects and team meetings. Maintained organization of calendar, created travel approval requests in workflow, booked travel arrangements and hotels with quick turn-around and processed expense reports, purchase orders and employee leave requests • Responsibilities included maintaining excellent customer service, compiling data into excel sheets, researching and assisting with large corporate event… Show more • Supported GM Sales; coordinated conference calls and WebEx meetings for customers, prospects and team meetings. Maintained organization of calendar, created travel approval requests in workflow, booked travel arrangements and hotels with quick turn-around and processed expense reports, purchase orders and employee leave requests • Responsibilities included maintaining excellent customer service, compiling data into excel sheets, researching and assisting with large corporate event planning, initiate/coordinate/host team building activities, maintained OSHA compliance and workplace safety • Completed FY11 and FY12 Social Event Budget and Planning • Assisted in administrative training • Initiated purchase order and setup 16 Skype Manager Users for Research and Development team • Maintained incoming/outgoing FedEx shipments, mail and fax distributions, answered phone calls, updated sales map tool, updated receptionist book, ordered kitchen and office supplies on as need basis and continually processed expense reports for VP Product Development and CTO Show less



Santoni's Marketplace & Catering

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Food Prep/ Banquet Server

  • Jun 2002 - Dec 2009

  Glyndon, MD • Provided excellent customer service and reliability working in the Catering, Bakery and Coffee departments. Duties involved phone service, counter service, training employees, cleaning work areas, stocking shelves, food prep, setup for events, guest accommodations and completing daily food orders on a timed schedule • Received excellent scores by supervisors on employee evaluations from 2002-2009



Real Creative Advertising

• United States
• Advertising Services

• Internship

  • Jun 2008 - Sep 2008

  Reisterstown, MD • Assisted Art Director’s corporate identity package, print media, web design, marketing campaigns by designing layout, typography, content and refurbishing images and business cards • Gathered data and research to re-position a market for product and created a message to consumers to increase company sales growth • Assembled content into template, refurbished photos, proofed prints and packed brochures