Experience

DIRECT LINE INSURANCE GROUP PLC

• United Kingdom
• 1 - 100 Employee

• Customer Assurance Assessor

  • Nov 2014 - Present

  Achieve and exceed all required performance indicators including Utilisation, Task Effectiveness, Challenge and Error rates and Assess the Assessor results whilst ensuring completion of required volume of assessments Ensure all assessments are completed with achieving the right outcome for the customer as central objective, evidencing through appropriate decision making, commentary on assessments and advocating through conversations with all stakeholders Proactively identifying and escalating problems or potential areas for improvement for the team, the business or our customers through the appropriate channels, driving and supporting problem solving activity within the team



Calderdale Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Business Mentor

  • Aug 2013 - Nov 2014

  Working as a Business Mentor/Coach with Business Growth Calderdale. Supporting start-up and small businesses to fulfil their potential. Working as a Business Mentor/Coach with Business Growth Calderdale. Supporting start-up and small businesses to fulfil their potential.



Leeds, York and NY Chamber of Commerce

• Business Buddy/Mentor

  • Jul 2013 - Nov 2014

  Working with Leeds, York and NY Chamber supporting start-up and small businesses through Enterprise Yorkshire Working with Leeds, York and NY Chamber supporting start-up and small businesses through Enterprise Yorkshire



Lindsey Sharp Coaching

• United Kingdom
• Professional Training and Coaching

• Personal and Business Coach

  • Nov 2012 - Nov 2014

  No matter who you are or what you do, you will benefit from growing your skills. Coaching can help you in every area of your life. Coaching helps you to define the real priorities in your life. Coaching helps to shorten the time frame to achieving your goals. Coaching helps to give you an outside viewpoint to allow you to see your life and some of the possibilities for the future. Coaching helps you focus, re-energise and re-motivate yourself. Coaching has the power to transform lives and enables clients to discover and commit to a new sense of direction and purpose. **Confidence Booster** **Time Management/Organisational Skills** **Coping with Redundancy** **Career Change** **Financial Coaching** **Reducing Stress** For further information please visit www.lindseysharpcoaching.co.uk



Grange Business Consulting

• Business Consultant and Performance Coach

  • Jan 2012 - Nov 2014

  At Grange Business Consulting we offer an unparalleled quality of consultancy services to a range of businesses. All our services are tailored to meet the individual needs of your business. Our services include: - Strategic Planning and Performance Evaluation - Business Diagnostics - Systems and Processes - Project Management - HR Development - Coaching and Mentoring - Personal Development for Business Owners www.grangebusinessconsulting.com At Grange Business Consulting we offer an unparalleled quality of consultancy services to a range of businesses. All our services are tailored to meet the individual needs of your business. Our services include: - Strategic Planning and Performance Evaluation - Business Diagnostics - Systems and Processes - Project Management - HR Development - Coaching and Mentoring - Personal Development for Business Owners www.grangebusinessconsulting.com



System Training - previously Hargreaves Training Services

• Quality and Compliance Director

  • Aug 2010 - Oct 2011

  • Responsible for the development and implementation of policies and procedures, systems and documentation across the company • Responsible for audit, compliance, quality and administration across the business • Undertaking an Executive Assistant role supporting board members • Managing a team of auditors and compliance officers across two sites • Implementation of and successful maintenance of Investors in People, Customer First and Matrix accreditation • Contributed to the growth of the business that grew substantially from 25 staff to 300 and 3 sites to 12 nationally • Provided business support guidance on the integration and hand-over process when the company was bought out



Hargreaves Training Services

• Truck Transportation

• Quality and Compliance Director

  • Apr 2002 - Jul 2010

  Responsible for the development and implementation of the Quality Strategy across a national training company.This included:- Recruiting and developing a team of quality and compliance staff- Being part of the successful Ofsted inspection which achieved grades 2 and 1- Managing the accreditation of Investors in People, Matrix and Customer First and the subsequent successful re-accreditation - Interpreting contractual guidance and implementing processes to ensure compliance- Developing and implementing effective quality improvement policies and procedures- Self-Assessment and Business Action Planning

• HR and Systems Manager

  • Jan 1998 - Mar 2002

  Responsible for the company's HR and Management Information Systems. This included:- Developing and implementing the HR function across the company including recruitment and selection, disciplinary and grievance, data management, performance management and policies and procedures- Managing the MIS department and reporting data to senior managers on a regular basis- Contract performance- Liaising with funding bodies