Experience

MaddenCo, Inc.

• IT Services and IT Consulting
• 1 - 100 Employee

• Software Support

  • Jun 2022 - Present

  • Provided support to users with navigation, maintenance, and error correction with MaddenCo Dealership Program. • Helped users with built in IBM programs. • Provided support for those transitioning from green screen sessions to the MaddenCo web application. • Created custom queries for users, added the queries to their customer libraries for future use. • Provided support to users with navigation, maintenance, and error correction with MaddenCo Dealership Program. • Helped users with built in IBM programs. • Provided support for those transitioning from green screen sessions to the MaddenCo web application. • Created custom queries for users, added the queries to their customer libraries for future use.



Knights Technologies - GM Telcom

• United States
• Information Technology & Services
• 1 - 100 Employee

• System Analyst

  • Jul 2015 - May 2022

  • Responsible for the design, implementation, and maintenance of large-scale networks. • Provided analytics on network security and overall network health. • Maintained Windows servers and SQL servers/databases. • Web development, using JavaScript, Node.js, jQuery, HTML, CSS, Bootstrap and Python. • Provided support for a wide range of manufacturing, office, and other industry specific software. • Delivery and installation of Hardware (Servers, PC’s, networking equipment) • Responsible for the design, implementation, and maintenance of large-scale networks. • Provided analytics on network security and overall network health. • Maintained Windows servers and SQL servers/databases. • Web development, using JavaScript, Node.js, jQuery, HTML, CSS, Bootstrap and Python. • Provided support for a wide range of manufacturing, office, and other industry specific software. • Delivery and installation of Hardware (Servers, PC’s, networking equipment)



Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Epic Support Desk Team Lead

  • Jan 2013 - Jul 2015

  Provided Support for Epic Electronic Health Record System. Provided Support for Epic Electronic Health Record System.