Experience

Athene

• United States
• Financial Services
• 700 & Above Employee

• Claims Representative

  • Jun 2015 - Present



Athene

• West Des Moines, IA

• Customer Service Representative

  • Jul 2014 - May 2015

  -Provide efficient and accurate service to annuity contract customers -Verifies security for each call to ensure sensitive information is protected -Follows Up to ensure customer satisfaction -Submits customer requests to processing team -Provide efficient and accurate service to annuity contract customers -Verifies security for each call to ensure sensitive information is protected -Follows Up to ensure customer satisfaction -Submits customer requests to processing team



Von Maur

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • May 2011 - May 2014

  • Practiced active listening to understand customers’ needs • Followed up with customers to ensure satisfaction and inform of new merchandise • Maintained sales floor and dressing room tidiness • Worked in a fast-paced, team-centered environment • Generated between $300,000-400,000 per year in sales • Practiced active listening to understand customers’ needs • Followed up with customers to ensure satisfaction and inform of new merchandise • Maintained sales floor and dressing room tidiness • Worked in a fast-paced, team-centered environment • Generated between $300,000-400,000 per year in sales



Pediatric and Adult Allergy

• File Clerk

  • Jul 2010 - Aug 2010

  • Maintained proper filing system to ensure patient chart accessibility • Answered incoming customer calls and directed them to a nurse or correct physician. • Assisted patients in filling out paperwork • Prepared patient’s billing statements to be mailed • Maintained proper filing system to ensure patient chart accessibility • Answered incoming customer calls and directed them to a nurse or correct physician. • Assisted patients in filling out paperwork • Prepared patient’s billing statements to be mailed



State Historical Society of Iowa

• Intern

  • May 2010 - Jul 2010

  • Inventoried part of Textile Collection • Assisted in choosing quilts for “Going Crazy, Iowa Crazy Quilts!” exhibit • Researched information used in quilt exhibit • Inventoried part of Textile Collection • Assisted in choosing quilts for “Going Crazy, Iowa Crazy Quilts!” exhibit • Researched information used in quilt exhibit