Graphic Designer & Photographer

• Oct 2022 - Present

Tasting Room Operations Manager

• Oct 2020 - Oct 2022

Starting as Tasting Room Associate I was recognized by management for taking on more responsibility, within a year was promoted to Lead Merchandiser and am currently Operations Manager for the Tasting Room. I work closely with ownership and upper management to ensure our employees, club members and guests are well taken care of and our sales continue to increase. I've organized and executed special events for 300+ increasing sales on those days by 500%-700%, styled visual graphics and… Show more Starting as Tasting Room Associate I was recognized by management for taking on more responsibility, within a year was promoted to Lead Merchandiser and am currently Operations Manager for the Tasting Room. I work closely with ownership and upper management to ensure our employees, club members and guests are well taken care of and our sales continue to increase. I've organized and executed special events for 300+ increasing sales on those days by 500%-700%, styled visual graphics and photographs for our social media channels, and elevated our brand and customer experience in various cost-effective ways. Show less Starting as Tasting Room Associate I was recognized by management for taking on more responsibility, within a year was promoted to Lead Merchandiser and am currently Operations Manager for the Tasting Room. I work closely with ownership and upper management to ensure our employees, club members and guests are well taken care of and our sales continue to increase. I've organized and executed special events for 300+ increasing sales on those days by 500%-700%, styled visual graphics and… Show more Starting as Tasting Room Associate I was recognized by management for taking on more responsibility, within a year was promoted to Lead Merchandiser and am currently Operations Manager for the Tasting Room. I work closely with ownership and upper management to ensure our employees, club members and guests are well taken care of and our sales continue to increase. I've organized and executed special events for 300+ increasing sales on those days by 500%-700%, styled visual graphics and photographs for our social media channels, and elevated our brand and customer experience in various cost-effective ways. Show less

Design & Media Specialist

• Sep 2015 - Aug 2020

As the D&M Specialist I styled and took photographs for various campaigns and designed a wide range of literature which were used across the charity and its enterprises. I sought out, liaised with, and submitted properly formatted artwork to all product vendors and printers, cutting costs whenever possible. A great personal success was creating a consistent, cohesive branding guide based on the original charity logo as requested, completely re-designing both charity websites from concept to… Show more As the D&M Specialist I styled and took photographs for various campaigns and designed a wide range of literature which were used across the charity and its enterprises. I sought out, liaised with, and submitted properly formatted artwork to all product vendors and printers, cutting costs whenever possible. A great personal success was creating a consistent, cohesive branding guide based on the original charity logo as requested, completely re-designing both charity websites from concept to completion, and ultimately elevating the look of all media attracting a larger, younger supporter base. Show less As the D&M Specialist I styled and took photographs for various campaigns and designed a wide range of literature which were used across the charity and its enterprises. I sought out, liaised with, and submitted properly formatted artwork to all product vendors and printers, cutting costs whenever possible. A great personal success was creating a consistent, cohesive branding guide based on the original charity logo as requested, completely re-designing both charity websites from concept to… Show more As the D&M Specialist I styled and took photographs for various campaigns and designed a wide range of literature which were used across the charity and its enterprises. I sought out, liaised with, and submitted properly formatted artwork to all product vendors and printers, cutting costs whenever possible. A great personal success was creating a consistent, cohesive branding guide based on the original charity logo as requested, completely re-designing both charity websites from concept to completion, and ultimately elevating the look of all media attracting a larger, younger supporter base. Show less

Owner, Photographer, and Designer

• Sep 2009 - 2016

Out of a need for experience post-university, I started my own business from the ground up creating original branding, logo and website design, copywriting, designing literature and luxury products to appeal to my target audience and book ideal clients. I implemented time-saving marketing strategies across various social media platforms and sourced specialty services where necessary. While furthering my knowledge and practice of Adobe CS applications, I learned new programs for album design… Show more Out of a need for experience post-university, I started my own business from the ground up creating original branding, logo and website design, copywriting, designing literature and luxury products to appeal to my target audience and book ideal clients. I implemented time-saving marketing strategies across various social media platforms and sourced specialty services where necessary. While furthering my knowledge and practice of Adobe CS applications, I learned new programs for album design, blogging, online forms and photo printing. Show less Out of a need for experience post-university, I started my own business from the ground up creating original branding, logo and website design, copywriting, designing literature and luxury products to appeal to my target audience and book ideal clients. I implemented time-saving marketing strategies across various social media platforms and sourced specialty services where necessary. While furthering my knowledge and practice of Adobe CS applications, I learned new programs for album design… Show more Out of a need for experience post-university, I started my own business from the ground up creating original branding, logo and website design, copywriting, designing literature and luxury products to appeal to my target audience and book ideal clients. I implemented time-saving marketing strategies across various social media platforms and sourced specialty services where necessary. While furthering my knowledge and practice of Adobe CS applications, I learned new programs for album design, blogging, online forms and photo printing. Show less

Office & Operations Manager

• May 2013 - Aug 2015

Hiring on as the Workflow & Relationships Coordinator I was the primary contact for all incoming communication with vendors, potential clients and our global client base, demonstrating friendly professionalism while reflecting the company's personality and brand. I coordinated schedules, calendars, and completion of administrative tasks from all departments and levels. When I became Office & Operations Manager I also prepared employee time sheets for payroll, actively engaged on social media… Show more Hiring on as the Workflow & Relationships Coordinator I was the primary contact for all incoming communication with vendors, potential clients and our global client base, demonstrating friendly professionalism while reflecting the company's personality and brand. I coordinated schedules, calendars, and completion of administrative tasks from all departments and levels. When I became Office & Operations Manager I also prepared employee time sheets for payroll, actively engaged on social media platforms maintaining the voice of the company, resolved issues and complaints, refined training materials and evaluated new talent. Show less Hiring on as the Workflow & Relationships Coordinator I was the primary contact for all incoming communication with vendors, potential clients and our global client base, demonstrating friendly professionalism while reflecting the company's personality and brand. I coordinated schedules, calendars, and completion of administrative tasks from all departments and levels. When I became Office & Operations Manager I also prepared employee time sheets for payroll, actively engaged on social media… Show more Hiring on as the Workflow & Relationships Coordinator I was the primary contact for all incoming communication with vendors, potential clients and our global client base, demonstrating friendly professionalism while reflecting the company's personality and brand. I coordinated schedules, calendars, and completion of administrative tasks from all departments and levels. When I became Office & Operations Manager I also prepared employee time sheets for payroll, actively engaged on social media platforms maintaining the voice of the company, resolved issues and complaints, refined training materials and evaluated new talent. Show less

Server, Wine Ambassador, Floor Lead & Sommelier

• Jun 2007 - May 2013

After demonstrating a passion for guest service through my roles as Host, Busser, Runner, Wine Ambassador, Lead, Server & Bartender at a casual dining location, I was invited to be on the opening server team for a new 5 star fine dining location for 250+ Guests where I underwent rigorous training and study to become a level 1 Sommelier. I also assisted with the set-up of and carried out service for various banquets, special events, wine dinners, and private parties, served as a point of… Show more After demonstrating a passion for guest service through my roles as Host, Busser, Runner, Wine Ambassador, Lead, Server & Bartender at a casual dining location, I was invited to be on the opening server team for a new 5 star fine dining location for 250+ Guests where I underwent rigorous training and study to become a level 1 Sommelier. I also assisted with the set-up of and carried out service for various banquets, special events, wine dinners, and private parties, served as a point of contact for Resort-wide media events and received numerous Guest Compliments including Guest Service Fanatic Awards.

Disney College Program Campus Representative

• Sep 2007 - Dec 2007

• Utilized effective communication skills and demonstrated authentic passion in order to establish strong partnerships between the Biola community and the Disney College Program. • Coordinated set-up and distribution of various College Program materials and meeting places requiring a solid ability to multi-task. • Incorporated superior analytical and problem solving skills for future planning and marketing strategies.

Art Gallery Assistant & Featured Artist

• Jan 2008 - May 2008

• Assisted in the set-up, organization, installation, and take-down of several gallery exhibitions. • Handled and installed artworks with care and precision. • Became familiar with power tools, domestic arts, mixed media design.

Graphic Designer

• Aug 2007 - May 2008

• Worked closely with Editor in Chief, Production Editor, and section editors to design clean, clear graphics for respective paper sections. • Displayed a flexible attitude and work habit both in and away from the office. • Accomplished assigned projects in an efficient manner under specific and limited time constraints.

Barista and Shift Supervisor

• Oct 2003 - Jul 2007

• Used integrity, honesty and knowledge that promoted the culture, values and mission of Starbucks. • Maintained a calm demeanor during periods of high to keep store operating to standard and set a positive example for the team. • Anticipated customer and store needs by constantly evaluating environment and customers for cues • Communicated information to manager so that the team could respond as necessary to create the Third Place environment during each shift • Assisted with new… Show more • Used integrity, honesty and knowledge that promoted the culture, values and mission of Starbucks. • Maintained a calm demeanor during periods of high to keep store operating to standard and set a positive example for the team. • Anticipated customer and store needs by constantly evaluating environment and customers for cues • Communicated information to manager so that the team could respond as necessary to create the Third Place environment during each shift • Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provided feedback to store manager on partner performance • Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance • Delivered legendary customer service to all customers by acting with a customer comes-first-attitude and connecting with the customer. Discovered and responded to customer needs. • Developed positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. • Executed store operations during scheduled shifts. Organized opening and closing duties as assigned. • Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team. • Maintained regular and consistent attendance and punctuality. • Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Followed health, safety and sanitation guidelines for all products • Used free time to develop store jingles for the holidays, winning 'Best Lyrics' award from the district-wide Christmas meet-up. Show less • Used integrity, honesty and knowledge that promoted the culture, values and mission of Starbucks. • Maintained a calm demeanor during periods of high to keep store operating to standard and set a positive example for the team. • Anticipated customer and store needs by constantly evaluating environment and customers for cues • Communicated information to manager so that the team could respond as necessary to create the Third Place environment during each shift • Assisted with new… Show more • Used integrity, honesty and knowledge that promoted the culture, values and mission of Starbucks. • Maintained a calm demeanor during periods of high to keep store operating to standard and set a positive example for the team. • Anticipated customer and store needs by constantly evaluating environment and customers for cues • Communicated information to manager so that the team could respond as necessary to create the Third Place environment during each shift • Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provided feedback to store manager on partner performance • Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance • Delivered legendary customer service to all customers by acting with a customer comes-first-attitude and connecting with the customer. Discovered and responded to customer needs. • Developed positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. • Executed store operations during scheduled shifts. Organized opening and closing duties as assigned. • Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team. • Maintained regular and consistent attendance and punctuality. • Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Followed health, safety and sanitation guidelines for all products • Used free time to develop store jingles for the holidays, winning 'Best Lyrics' award from the district-wide Christmas meet-up. Show less