Experience

PowerSecure, Inc.

• United States
• Utilities
• 1 - 100 Employee

• National Account Manager

  • Aug 2022 - Present

  -Improved the profit margins of multiple accounts by identifying issues and negotiating pricing– Demonstrated a knowledge of product as the result of training alongside multiple departments– Managed accounts of our top performing customers– Communicated the progress of all scheduled work to the customer– Built lasting relationships with customers that were a direct result of my effectiveness while managing the account

• Service Desk Coordinator

  • Aug 2017 - Jul 2023

  -Schedule preventative maintenance, emergency calls, and repair tickets for fifteen technicians. – Assess and monitor the workload of each technician daily, weekly, and monthly. – Provided business insight for hiring additional technicians and gaining new accounts– Reviewed multiple reports daily in order to reduce the backlog of work– Maintained an accurate schedule across multiple platforms– Collaborated with Procurement, Estimations, Account Management, Contracts, and Invoicing to resolve customer issues and schedule work Show less



Stumpy's Blues Bar

• United States
• Food and Beverage Services

• Manager

  • Feb 2011 - Aug 2017

  • Responsible for scheduling all professional entertainment for the club. Responsible for the promotion of the club to the public and to prospective entertainment opportunities. • Oversee the business office functions, such as payroll for all employees, customer service and solutions to complaints, bank deposits and daily money logs, and scheduling of pool and dart leagues. Responsible for policy compliance. -Maintain and schedule 6+bartender staff and ensure all customers were satisfied with our service. Show less



Tandy Brands Accessories

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Corporate Administrative Assistant

  • Apr 2008 - Feb 2011

  •Responsible for VP of Women’s Division emails, phone calls, expense reports and travel accommodations. •Responsible for the management and control of inventory, purchases and budgeting for supplies for office and warehouse. •Responsible for the function and maintenance of office equipment and phone systems. •Relief receptionist and administrative duties. -In Control of all outgoing and incoming mail/shipping. Keeping logs of any packages. •Responsible for VP of Women’s Division emails, phone calls, expense reports and travel accommodations. •Responsible for the management and control of inventory, purchases and budgeting for supplies for office and warehouse. •Responsible for the function and maintenance of office equipment and phone systems. •Relief receptionist and administrative duties. -In Control of all outgoing and incoming mail/shipping. Keeping logs of any packages.