Recovery Specialist

• May 2022 - Present

Case Administrator

• Sep 2021 - May 2022

- Manages a book of business consisting of up to 650 clients - Lead generation and screening of prospective clients - Assists clients as they navigate Social Security Disability and Supplemental Security Income - Communicates with local and federal offices to expedite and streamline favorable decisions - Responsible for preparing and organizing attorney paperwork required for disability hearings - Manages a book of business consisting of up to 650 clients - Lead generation and screening of prospective clients - Assists clients as they navigate Social Security Disability and Supplemental Security Income - Communicates with local and federal offices to expedite and streamline favorable decisions - Responsible for preparing and organizing attorney paperwork required for disability hearings

Operations Manager

• Dec 2020 - Sep 2021

-Created weekly schedules to ensure clients receive full prescription of services-Contacted clients to ensure satisfaction to maintain retention-Developed and managed approximately 40 team members across roles-Regulated building inventory and address maintenance needs-Reported and verified all center expenses monthly-Coached staff on billing standards and timelines-Verified time cards and conduct quality assurance on daily punches

Training and Program Specialist

• Jul 2020 - Dec 2020

-Assisted small teams in the completion of monthly goals-Performed integrity checks to improve productivity in sessions-Regularly gave feedback with respect and professionalism-Prioritized staff morale through frequent staff reinforcement and check-ins

Behavioral Therapist

• May 2019 - Jul 2020

-Provided one-on-one applied behavior therapy to clients 2-14 years old-Maintained detail session notes-Communicated client progress to guardians, insurance companies, and behavior analysts-Adapted programming across the home, school, and clinic settings-Formulated data-based decisions for program advancement

Resident Assistant

• Sep 2017 - May 2019

- Lead crisis intervention and incident reporting - Promoted personal development of the residents - Acted as a liaison between the Office of Residence Life and Housing - Maintained housing records and standards - Lead crisis intervention and incident reporting - Promoted personal development of the residents - Acted as a liaison between the Office of Residence Life and Housing - Maintained housing records and standards