Experience

USMD HOSPITAL AT FORT WORTH, L.P.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Access Supervisor

  • Aug 2019 - Present



United Surgical Partners International, Inc

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Financial Advocate

  • Oct 2018 - Aug 2019

  Explain financial responsibilities for services, payment options and collection procedures to patients or parties responsible for payment Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate Contact insurance carriers or other sources and act as an advocate for the patient. Initiate process for collecting prepays due and perform follow up activity to insure maximum collection is achieved Process credit card payments and weekly refunds. Discuss hardship financial assistance programs with patients unable to meet their financial obligations, and process applications when completed I was also am responsible for afternoon surgical admission registrations and ER registration Show less



City Hospital Emergency Care Center

• Arlington, Texas

• Patient Access Representative

  • Apr 2018 - Jul 2019

  As a Patient Access Representative I serve as the first point of contact with patients I courteously and professionally greet patients and obtain accurate demographic and insurance information for registration I work in harmony with clinical staff to ensure each patient is given the highest level of customer service and every staff member is treated with the utmost respect. As a Patient Access Representative I serve as the first point of contact with patients I courteously and professionally greet patients and obtain accurate demographic and insurance information for registration I work in harmony with clinical staff to ensure each patient is given the highest level of customer service and every staff member is treated with the utmost respect.



Texas Health Resources

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Specialist

  • Sep 2016 - Aug 2018

  Worked in all aspects of the admissions department including scheduling, main admissions, ED admissions, and status control Worked directly with multiple departments to achieve accurate and prompt scheduling for patients Started as a Cardiac Cath Lab Scheduler then learned all other departments including GI, surgery, Interventional Radiology and outpatient procedures Began Status Control in October 2017. Duties include activating and creating accounts, verifying insurance, and working with the Emergency Department to ensure proper registration of patients. Show less



QuestCare Urgent Care

• Arlington, Texas

• Medical Office Specialist

  • Apr 2015 - Sep 2016

  Responsible for greeting patients, scheduling, answering multiple phone lines, insurance pre-authorization and prior authorizations, managing prescription refill requests, triaging patients, reconciling delinquent accounts and electronic charting Also collecting co-pays from patients and reconciling the cash drawer at the end of the day. Responsible for greeting patients, scheduling, answering multiple phone lines, insurance pre-authorization and prior authorizations, managing prescription refill requests, triaging patients, reconciling delinquent accounts and electronic charting Also collecting co-pays from patients and reconciling the cash drawer at the end of the day.



Burleson Eye Care

• Burleson, Texas

• Office Manager

  • Feb 2012 - Jan 2015

  Responsible for greeting patients, pretesting the patients, and putting them in the exam room I also instructed the patients on contact lens care, as well as answered phones, and filing charts Responsible for submitting insurance claims, and reconciling claims, payroll, scheduling appointments, insurance authorizations, and making a schedule for all employees I take direction straight from the doctor and adjust according to his needs to perform duties accordingly. Responsible for greeting patients, pretesting the patients, and putting them in the exam room I also instructed the patients on contact lens care, as well as answered phones, and filing charts Responsible for submitting insurance claims, and reconciling claims, payroll, scheduling appointments, insurance authorizations, and making a schedule for all employees I take direction straight from the doctor and adjust according to his needs to perform duties accordingly.